04-16-2012 01:37 PM - edited 04-16-2012 01:40 PM
I purchased the 2TB variant of this product over the weekend and installed in on my mac (10.7.3) using the "Mac Only" option to allow me to use time machine. The drive was formatted in Mac OS Extended (Journalled) and I loaded up various movies and images.
My problems arise when I connect to a TV. The home page loads up but it appears that the dock does not recognise the drive and states that there are no readable files. The user manaul shows that the home screen should include an icon for the hard drive (see attached) - I am not getting this.
I then plugged a USB key into the dock and that was immediately recognised.
Why is the dock allowing me to load data on the hard drive when connected to the Mac but not allowing me to view same when connected to TV (these files are MKV, AVI, etc and should be compatible - the file on the USB that played succesfully is also on the HDD).
There seems to be NO support for this product on the website?
04-24-2012 05:44 AM
I have returned the product to my retailer and received a replacement. This one worked out of the box. I noted that it was formatted as NTFS and so was not compatible with TimeMachine Backup for Mac. Accordingly I installed the drive, using the accompanying Mac installer and selected the Mac only option. This reformatted the drive to Mac OS Extended.
All good so far.
However once I plugged the unit into the TV again, the dock failed to recognise the hard drive. Assuming this was due to the reformat, I reverted to NTFS and the dock once again recognised the hard drive.
It would therefore appear that it is not possible to format the drive as Mac OS Extended, despite the included Mac Installer doing just that.
Can admin confirm?
05-12-2012 11:03 AM
I think im having the same problem. I bought the GoFlex Cinema today. And Im a Mac user at home but a PC user in the office. Upon connecting it to my Mac, it asks "Mac and PC" or "Mac". I chose Mac and PC but it didn't allow media to be transferred in. So i changed it to "Mac" only. I was able to transfer media in, but when i connected it to the TV, none of the files showed up. I retried by reformatting it to NTFS through Disk Utility but though i could transfer files in, the TV still didn't read it.
I'm at a lost.
09-13-2012 01:34 AM
I've just bought the GoFlex Cinema 3TB and had the same problems having chosen "Mac Only".
I did the test of formatting a pen drive as HFS+ and it worked at the Cinema dock, so I've formatted the disk as HFS+ (i.e., Mac OS Extended (Journalled)) from my Mac and the dock recognises it so far!! I've even played a movie.
The first time it has reported an error and it has gotten hung, having to power cycle it, but now it seems to run fine.
Hope this helps