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Regular Visitor
Brian445
Posts: 3
Registered: ‎01-13-2011
0

GoFlex TV, Netflix streaming problems

[ Edited ]

I just purchased a GoFlex TV and it works great for streaming from my home network but Netflix streaming is terrible.  If I select an HD movie it will start out with four dots and HD quality but almost immediately the sound will start to cut out and video get choppy.  If I pause the video for a minute or so this will fix the problem temporarily, but after about 1-3 minutes the sound cuts out and video starts getting choppy again.

I am using ComCast cable on their "upgraded" (second-tier) connection, Speedtest says I have 16 mbps down if I pick a server 1500 miles away, and if I watch Netflix from my bowser I don't have the problem.  I am using a cabled connection and a Netgear WGT 624 v4 router. 

Not even sure how to troubleshoot this- I've read that port forwarding won't help.  I also read that Comcast might be throttling Netflix. 

I would return this box for a Roku if I "knew" that would fix the issue but I'm not sure of that, could be my router or my ISP or something else.  How can I tell?

Also a secondary question- is it correct that when this box starts to buffer the sound cuts out but video will keep playing?  (seems to be whats happening)  I think I would prefer the way Roku does it, where the video pauses and you get a "retrieving" prompt but at least you don't miss chunks of the dialogue.

Regular Visitor
Brian445
Posts: 3
Registered: ‎01-13-2011
0

Re: GoFlex TV, Netflix streaming problems

Well since my original message I've had some streaming problems with VOBs too (same approximate bitrate as HD streaming I think), so I think my router is to blame.  I'm going to try switching to a Linksys router from the Netgear one and will post the result.

Regular Visitor
Brian445
Posts: 3
Registered: ‎01-13-2011
0

Re: GoFlex TV, Netflix streaming problems

Well the new router did not fix the issue.  I start an HD movie, it shows 4 bars and HD quality, and then almost immediately the video and audio starts to sputter and skip.  Is nobody else having this problem?

Regular Visitor
ludicris
Posts: 3
Registered: ‎01-23-2011
0

Re: GoFlex TV, Netflix streaming problems

Yes, indeed. I was having stuttering even when plugged directly into my router. Tonight I manually installed the firmware update 2.2 and played 15 minutes straight of video with no stutter. I am hopeful this fixed the problem. The firmware is here: http://www.seagate.com/ww/v/index.jsp?locale=en-US&name=goflextv-firmware&vgnextoid=cf4ebe90a5c8b210.... For some reason, it does not install automatically on the box and has to done via the USB port.

Regular Visitor
ludicris
Posts: 3
Registered: ‎01-23-2011
0

Re: GoFlex TV, Netflix streaming problems

I spoke too soon. I watched 1 movie with no problem, but now the stuttering is worse than ever. I am going to contact Seagate because it appears we both have defective boxes.

Visitor
kyy1nbs
Posts: 1
Registered: ‎01-30-2011
0

Re: GoFlex TV, Netflix streaming problems

Please let us know what happens after talking with them.  Also ask them why this new update does't download?

Regular Visitor
ludicris
Posts: 3
Registered: ‎01-23-2011
0

Re: GoFlex TV, Netflix streaming problems

They had me reintall the firmware using this method:
http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=211875&NewLang=en&Hilite=reset

It would play for about 45 minutes and then start freezing again. I returned the machine to the store. It wouldn't hurt for you try, but don't hold your breath.