01-13-2011 06:40 AM - edited 01-13-2011 06:51 AM
I just purchased a GoFlex TV and it works great for streaming from my home network but Netflix streaming is terrible. If I select an HD movie it will start out with four dots and HD quality but almost immediately the sound will start to cut out and video get choppy. If I pause the video for a minute or so this will fix the problem temporarily, but after about 1-3 minutes the sound cuts out and video starts getting choppy again.
I am using ComCast cable on their "upgraded" (second-tier) connection, Speedtest says I have 16 mbps down if I pick a server 1500 miles away, and if I watch Netflix from my bowser I don't have the problem. I am using a cabled connection and a Netgear WGT 624 v4 router.
Not even sure how to troubleshoot this- I've read that port forwarding won't help. I also read that Comcast might be throttling Netflix.
I would return this box for a Roku if I "knew" that would fix the issue but I'm not sure of that, could be my router or my ISP or something else. How can I tell?
Also a secondary question- is it correct that when this box starts to buffer the sound cuts out but video will keep playing? (seems to be whats happening) I think I would prefer the way Roku does it, where the video pauses and you get a "retrieving" prompt but at least you don't miss chunks of the dialogue.
01-20-2011 08:30 AM
Well since my original message I've had some streaming problems with VOBs too (same approximate bitrate as HD streaming I think), so I think my router is to blame. I'm going to try switching to a Linksys router from the Netgear one and will post the result.
01-22-2011 03:25 PM
Well the new router did not fix the issue. I start an HD movie, it shows 4 bars and HD quality, and then almost immediately the video and audio starts to sputter and skip. Is nobody else having this problem?
01-23-2011 05:27 PM
Yes, indeed. I was having stuttering even when plugged directly into my router. Tonight I manually installed the firmware update 2.2 and played 15 minutes straight of video with no stutter. I am hopeful this fixed the problem. The firmware is here: http://www.seagate.com/ww/v/index.jsp?locale=en-US
01-25-2011 03:34 AM
I spoke too soon. I watched 1 movie with no problem, but now the stuttering is worse than ever. I am going to contact Seagate because it appears we both have defective boxes.
02-01-2011 06:23 PM
They had me reintall the firmware using this method:
It would play for about 45 minutes and then start freezing again. I returned the machine to the store. It wouldn't hurt for you try, but don't hold your breath.