12-14-2009 12:13 AM
i just took my theatre back and got it replaced with another one. THE PROBLEM IS STILL THERE, so you might waste your time getting your theatre repaired... . so either its my freeagent go or every theatre i pick up is as useful as a brick!
some more details on my freeagent go:
500gb freeagent go.
I formatted it trying to get it to work as fat32 and also back to ntfs.
anyone have any suggestions from here? maybe a ntfs cluster size? some particular way to format? is the name of the drive have to be something specific? are there any default files that should be put onto the drive?
12-14-2009 12:53 AM
im at home and only have a mac here that doesnt allow for ntfs cluster sizes. Can anyone try this to see if it works?
12-14-2009 01:56 AM
Basically if it works on the external connector fine, it's not a file system format issue.
The common problem could be the drive itself. This is my only Go drive, most of my other drives are Simpletech and WD Essential. The Simpletech drive does not work becuase it uses two UBS connectors, where as the WD drive works because it uses one connector, on the external USB port.
I did remove the backup software on my drive to recover the space, becuase I know I'm only using this for my Theater. I don't know how the packaged software has anything to do with it working in the Go port. I'd like to hear from someone who actually has one working to find out what size drive they are using and if the software needs to be on the drive.
Though fzabkar brings up a good point of the internal USB port not having enough power or curcuit inorder to make the port work correctly. I have yet to find nor buy a M/F mini USB port, and I'm not about to open it up and void my warranty.
So far only three people are having this problem. Me, you and the other guy who returned his. Everyone else on this forum seems to have a Theater+ (which does not have Go port problems) or uses the external connector with a different brand. I got a great deal on this, but it's been PITA trying to get the GO port to work. It still works, but it's not sleek as advertised.
I'm calling Seagate CS and see what they have to say. I'll keep you guys updated on what happens.
12-14-2009 11:56 AM
Update: I'm returning the unit back to NewEgg for a replacement. Hopefully it will work, if not, I'll have to live with the external port.
I was told by the Seagate CS that the Theater+ has no similar issues, but cost more. Maybe I'll buy one if it goes on sale for $50.
12-14-2009 01:14 PM
I've been using the original FA Theater since it came out. Lately I've not been active on this board (works duty),
but following this with great interest about network problems with the new FA+. Just so you know that I never
have this problem with the inside USB port. I use several FA GO 250GB drives, instead of larger ones like the
500GB. You might want to try that to see if your FA GO 500GB is the problem. Usually in the same external
HDD series (any brand), the larger it goes the worse it'll perform.
12-14-2009 01:34 PM
One of the other guys mentioned he used a 250Gb Go drive and had the same problem. One thing I did notice, when I was using my Go drive on my PC. After unmounting the drive the lights on the drive were still on. It possible the same thing is happening when the drive is inserted into the Go port. It's got power but not initialized. Fzakbar pointed out it could be the USB port in the unit. But i'm not about to disassemble the unit, yet.
I'll keep you guys updated if the problem get's resolved with the replacement unit.
12-14-2009 01:42 PM
I think Fzakbar's speculation is correct. Note that the dock has 2 connections that take up 2
of your USB ports? my take is because Seagate engineers want to make sure that the drive has enough power,
I don't think because of throughput reason. So not enough power is most likely the problem with the port,
I agree with Fzakbar there.
12-14-2009 05:14 PM
Surely such a large design error as not enough power would mean that more than 2-3 people have had the trouble..?
It would mean a full product recal.
Also if i hold my head at the right angle i can see the glow of the lights on the drive and i can hear the drive powered up (wizz noises identical to when the drive is plugged into the external port)
12-14-2009 05:29 PM
The Seagate tech, told me that most of them (Seagate Employees) have the Theater+, because of the features, and they probably got a great deal on one. The original Theater was the first release, last year, and is no longer produced. If all else fails I just use the external port, and maybe down the line get a Theater+ or a PS3 (which I what I really want).
I don't really need the features of the Theater+, unless I can get it for a great price.