09-14-2012 10:58 PM
I have had a Goflex desk hard drive for about 4 months now and last night while watching a movie it fell off the unstable table that it was on. The dock from the bottom came off and after plugging it back in it now will not power up.
It begins to spin and starts to work but just clicks a few times before it stops. The dock separated from the hard drive will light up as if there is power in it, but once the hard drive is attached it will not do anything but try and load and then stop.
As you can imagine it is very devastating to think that you may lose all your stuff, Is there anything I can do or anything anyone can offer to assist?
I live in Australia so I know my final option would be to maybe replace it or buy a new one, it is still under warranty but not sure if the drop would be covered.
Ideally I would like some help with fixing it and any words of advice would be great. I have looked around the net and found nothing and now I come to you guys begging for help!
09-15-2012 12:10 AM
Mechanical hard drives are pretty amazing with the speeds and tolerances the moving parts operate at, but they don't like sudden shocks http://en.wikipedia.org/wiki/Hard-disk_drive#Modes
You might be able to recover some data using http://www.cgsecurity.org/wiki/TestDisk but I wouldn't be too optimistic.
On a brighter note Officeworks and Dick Smith have the 1.5TB USB 3.0 Goflex desk for under $100 (same price as a 1TB and much less than half the price of 3TB)
09-15-2012 12:44 AM
Thanks mate i will try that. Do I just download and install test disk or whats the go?
I was thinking i mite take my hard drive back to JB and see if they will replace it.
09-15-2012 01:02 AM
yes, on the download page pick your operating system and downoad the appropriate version and install.
It is really designed for software errors like corrupted partition tables making the disk unreadable so it might not work for your situation. The drive has to be physically operational. Whether it is worth messing about with depends on how much you want the data off it.
Does the drive show up in windows disk management?
If you've had the drive for 4 months I doubt that JB will replace it. In-store returns are usually just for when the item is dead on purchase. But no harm asking, I guess.
09-15-2012 02:03 AM
Yes there is page for warranty an returns http://www.seagate.com/au/en/support/warranty-and-
What Does Our Warranty Not Cover? Our warranties do not cover any problem that is caused by (a) commercial use; accident; abuse; neglect; shock; electrostatic discharge; heat or humidity beyond product specifications; improper installation, operation, maintenance or modification; or (b) any misuse contrary to the instructions in the user manual; or (c) lost passwords; or (d) malfunctions caused by other equipment. Our limited warranties are void if a product is returned with removed, damaged or tampered labels, or any alterations (including removal of any component or the external cover). Our warranties do not cover data loss – back up the contents of your drive to a separate storage medium on a regular basis. Also, consequential damages; incidental damages; and costs related to data recovery, removal and installation are not recoverable under our warranties.
so I wouldn't mention all the details in your earlier posts