11-02-2010 06:52 AM
Yes, first thing is to follow the instructions in the top post.
Also see this if you need more help - http://seagate.custkb.com/seagate/crm/selfservice/
If the drive is not detected, please use our external drive troubleshooter first and let me know if Windows detects the drive without a problem - http://www.seagate.com/www/en-us/support/troublesh
11-05-2010 04:50 AM
I bought the 2TB Goflex Home yesterday and the hardware worked as per the Quick Start Guide and the software on the CD installed, registered and activated just fine. When I looked at the software and I really saw red when I that "30-day trial" message and this is not on the Premium backup software. Not only do I have to purchase the backup software but if I want the better backup software, I need to pay another premium. Why would I buy a backup system only to be told I need to pay more for backup software? An external backup system without proper backup software is just a slow external hard drive.
Now I read that this "30-day trial" message is an error and if I do certain things it may or may not work properly. However a few days ago I just bought a couple of USB external backup drives for other systems and after the software installed and started working perfectly. I have uninstalled this software, re-boxed the hardware and it is going back to the store asap.
11-05-2010 06:54 AM
Now I read that this "30-day trial" message is an error and if I do certain things it may or may not work properly.
I am sorry to hear that this is your understanding. I am pretty confused as to what in the post I wrote led you to this conclusion, because what you've said here is incorrect.
11-16-2010 11:13 AM
The drive is detected by Windows. I went through the external drive troubleshooter and it just re-confirmed this. The Dashboard does not see my drive and therefore the backup software isn't working beyond the 30-day trial period. The instructions for the installation of Dashboard were followed per the link you sent me as well. What next?
11-16-2010 08:00 PM
I called Seagate today about this .... I was given a URL and a certificate # to download what I was told was a newer copy of Mimeo - but it was just a soft copy of the install cd and it was the same version.
Click on the buttons and it seems to backup - om my computer it only does Drive E not C
... yet another issue
I really hope they are working on fixing this software to remove this message, as it is a real confidence breaker to read that the back up software does not work.
Years ago, I was quite happy with Seagate Backup, and have used Seagate drives.
This was one of my reasons for buying Seagate as all external drives include backup software these days.
Errors so far:
Drive does not maintain the static address.
Telling me to no turn it off does not help. I want simple power on configuration to a known state.
I am using a DHCP reservation to solve this problem
Backup Software states it it trial ware and timed out.
I hope these faults can be fixed soon.
11-17-2010 07:13 AM
NetMat, you're using a GoFlex Home, right? That's a bit different from a GoFlex external drive.
11-17-2010 08:35 AM
Another thing to note is that I don't get "Auto Play" popups several times an hour if I have the Dashboard running. It seems somehow the drive and software are comunicating although it may only be one way since the Dashboard says "Please connect your device to continue". Any ideas on your end?
11-17-2010 01:46 PM
What happens if you tell it to "Take No Action" and check the box that says "Always do this"?
11-17-2010 02:26 PM
Well, that takes care of the anoying popup but know whenever I insert pictures it will "Take no action".
Seagate Dashboard still does not see the device.