GoFlex, GoFlex Desk, GoFlex Pro, GoFlex Slim, & GoFlex Turbo

[viking2]

I have tried to E-mail support using the webform.

However, after I submitt it, it gives some suggested topics to read. If I then click on the Escalate button it just brings me back to the [empty] form again.

I have tried it multiple days and used both Firefox and Internet Explorer.

[AskTheLeaf]

I checked our database and have forwarded your e-mail to the proper department. Please allow 24-48 hours for a response from our e-mail team.

For faster assistance, try one of our other support options:

http://www.seagate.com/support/contact-support/

[thecharles]

I am having the same problem.  I really would rather use email.  Is there a timeframe on getting this fixed?

[AskTheLeaf]

When you submit an e-mail inquiry to our support staff, be sure to click the "Escalate to Support" option. This will forward it to our staff.

In the meantime, I have forwarded your e-mail to the right department. As with the other forum user, please allow 24-48 hours.

[viking2]

>>When you submit an e-mail inquiry to our support staff, be sure to click the "Escalate to Support" option. This will forward it to our staff.

That is exactly what I did.... And it promptly brings me back to the [blank] form again

[thecharles]

Thanks for the help!

I am having the same problem.  I used firefox, safari, and chrome with the same results.  Clicking escalate returns me to the form.

[AskTheLeaf]

Thank you both so much for letting us know about this issue with the e-mail form. We have our development working in fixing this, but no definite ETA as of yet.