07-31-2012 01:46 AM
I have tried to E-mail support using the webform.
However, after I submitt it, it gives some suggested topics to read. If I then click on the Escalate button it just brings me back to the [empty] form again.
I have tried it multiple days and used both Firefox and Internet Explorer.
07-31-2012 10:09 AM
I checked our database and have forwarded your e-mail to the proper department. Please allow 24-48 hours for a response from our e-mail team.
For faster assistance, try one of our other support options:
07-31-2012 01:42 PM
When you submit an e-mail inquiry to our support staff, be sure to click the "Escalate to Support" option. This will forward it to our staff.
In the meantime, I have forwarded your e-mail to the right department. As with the other forum user, please allow 24-48 hours.
07-31-2012 01:49 PM
>>When you submit an e-mail inquiry to our support staff, be sure to click the "Escalate to Support" option. This will forward it to our staff.
That is exactly what I did.... And it promptly brings me back to the [blank] form again
08-01-2012 08:29 AM - edited 08-01-2012 08:29 AM
Thank you both so much for letting us know about this issue with the e-mail form. We have our development working in fixing this, but no definite ETA as of yet.