03-15-2011 10:11 PM - edited 03-15-2011 10:54 PM
Bios boot hangs at :
Autodetecting USB Mass Storage Devices ..
Solved! Go to Solution.
03-23-2011 03:00 PM
Tried these recommendations without success:
Boot failure when the FreeAgent drive is connected (suggested by a SeaGuru)
-Knowledge Base article - System Fails to P.O.S.T. When an External USB Drive is Connected on Bootup
-Knowledge Base article - USB Device causes XP system to hang on reboot
-Knowledge Base article - PC will not boot while Personal Storage drive is connected to system
Does anyone know if there is an update to the Seagate firmware or a vialble workaround for this problem?
03-24-2011 07:17 AM
Numerous workarounds, yes, and you say you've tried them all, which I'm sorry to hear.
It has nothing to do with Seagate firmware, so the issue is not there.
Have you tried all the USB ports on the computer?
Does the same thing happen on other computers?
04-07-2011 12:04 PM
Thanks for the response Alan.
I'm curious about your statement "It has nothing to do with Seagate firmware, so the issue is not there."
I don't understand how this is not a problem of the Seagate GoFlex firmware. I have other external drives that do not cause this problem. It only occurs with the GoFlex drive attached. I can attach a Seagate 500gb FreeAgent and a WD 1Tb drive without seeing the problem. It only occurs with the FA GoFlex Desk drive attached.
I've tried these workarounds:
Unplugging the drive during boot is not really a valid 'workaround' is it?
Yes - This problem does occur on other computers - there are many reports here on the forums. Here are some of them:
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|194||03-11-2011 12:09 PM|
Having a usb device attached to the system that prevents bootup is just not viable for me. I even thought about upgrading the system but I'm not sure what systems would be compatable with GoFlex. Any solutions or news about firmware updates would be really appreciated.
04-08-2011 09:42 AM
Let me elaborate a bit more on some of this.
1) Possible cause: The boot order is set incorrectly.
Make sure the USB drive was attached when he went into the BIOS settings. The BIOS options will be different depending on whether the drive is seen at boot or not. Disable anything that says boot USB and confirm the external drive doesn't show in the Boot sequence (usually listed a few layers deep in the list of hard disk drives [HDD]).
2) Possible cause: The BIOS changes the boot order back after you change it.
Basically, try #1 again just to make sure.
Then, do a backup to a different drive before attempting any of these steps because this will put your data at risk.
Some BIOSs will change back to booting the USB device if you leave it disconnect for a boot. Removing the "Active" status from the partition on the drive will usually fix that.
So you can reformat the external drive or use a utility called Diskpart.
Note that DiskPart is a very dangerous utility than can easily erase all data on your computer with an incorrect key stroke, so it should be used with caution and only by experienced computer experts that know the value of a backup and have several.
You can see if the drive has an "Active" partition by looking in Disk Management. It will say "Healthy, Active" in the white area of the external drive.
I'd recommend just using Disk Management to reformat it, and give the drive a secondary partition this time.
3) Possible cause: The BIOS mistakes the USB drive for a Mouse or keyboard and hangs attempting to negotiate with it.
Disable any "Legacy USB" setting in the BIOS. The drawback is you won't have access to a USB keyboard or Mouse until USB drivers are loaded in your operating system (not usually a problem in Windows, but could be a problem for Boot CDs). So, with that in mind, look into reloading your motherboard's USB drivers. You would need search for updated USB drivers at your computer manufacturer or motherboard manufacturer website.
Search for updated USB drivers at your computer manufacturer or motherboard manufacturer website.If you have a Dell PC, go to Dell's site and search for USB drivers and/or something similar. If you have an HP, do the same at HP's website.If your computer is not an "out of the box" ready-made computer like one of these name brands, check your motherboard's user manual for its specifications and brand. Then, go to that manufacturer's website to look for updated USB drivers.
If these steps fail or are unavailable, try making Windows search for updated drivers. Please follow the instructions in Document ID: 201235.
If that fails:
a) Right-click on each individual item under the subheading Universal Serial Bus controllers.
b) Select the Uninstall option on each device.
c) Then reboot your computer.
4) Possible cause: The BIOS just can't negotiate with USB drives (usually seen on drives above 500GB) and hangs.
Updating the BIOS or putting a USB hub between the BIOS and the drive can help, but in some cases there isn't much that can be done short of disconnecting the drive during boot.
04-08-2011 11:57 AM - edited 04-08-2011 12:43 PM
Good info - Thanks for the clear info, Alan. I will try the ones I haven't tried yet.
Possible causes and solutions
1 & 2) Boot order:
3 & 4) BIOS usb driver mistakes:
04-08-2011 12:42 PM
c) turn off legacy support
Turning off USB Legacy support was the quickest and simplest workaround. By keeping a cheap PS/2 keyboard connected along with my USB keyboard, I can still have keyboard selection during boot if needed.
Shortening the boot delay at "Control Panel\All Control Panel Items\Administrative Tools\System Configuration" or "%windir%\system32\msconfig.exe" is also helpful.
Thanks for your help in this Alan!
01-15-2012 09:48 PM
I had the same issue with my GoFles 2Tb. Every time I booted with the GoFlex connected I would have to go back into the BIOS and re-set the boot sequence.
After some research I found a solution. While formatting my drive for first time use I made the disk an 'active' partition.
You can only have ONE active partition (the one with the MBR) at a time. To de-activate the partition (only to keep it from booting, not formatting or deleting) see this :
Worked for me - now I don't have to either disconnect my GoFlex or go into BIOS every boot.