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jayne51998
Posts: 2
Registered: ‎05-17-2012
0

FreeAgent 1TB hard drive problems

[ Edited ]

Hi.

I'm having some problems with my external hard drive not showing up on my pc. (serial number  [Edited: Removed personal information per the community rules and regulations.] according to the drive detect tool I downloaded to find it out)

I have been using it for a while and it's been fine but all of a sudden it's not on my pc anymore.

When I plug it into my pc it makes all the usual noises and the light dims and brightens like it always have. When I go into Device Manager it says that this device is working properly.

If I start my pc when my hard drive is plugged in, my pc won't load fully until I unplug the hard drive. If I plug it in when my pc is on everything stops responding (programs and my internet browser)

It doesn't even show up on the seagate manager.

I have tried it on my son's pc too but nothing. I really don't know why it suddenly stopped working. I have pictures on it that I would like to try and save. 

Is this possible or have I lost everything?

I really hope some one can help.

Thanks.

Moderator
AskTheLeaf
Posts: 2,675
Registered: ‎06-13-2011
0

Re: FreeAgent 1TB hard drive problems

Take a look at this knowledge base article to see if that fixes the issue of your system not booting while the drive is connected:

 

http://knowledge.seagate.com/articles/en_US/FAQ/199571en?language=en_US

 

How is the drive listed in Disk Management?

 

- Right-click COMPUTER > select MANAGE > open STORAGE > open DISK MANAGEMENT

Is the drive listed with NTFS or RAW, or is it not listed here at all?

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jayne51998
Posts: 2
Registered: ‎05-17-2012
0

Re: FreeAgent 1TB hard drive problems

It's really annoying because when I look in disk management, my hard drive won't show up, but when I remove it from the usb port it flashes up but then disappears.

Happens every time, when I connect it, nothing when I remove it, it flashes up so I can't really tell wheat it says, it's not on my screen for long enough.