04-24-2012 01:14 PM
Firstly, sorry for my poor English. )
I have such problem: my hdd filesystem (ntfs) suddenly fell RAW, while I was working in total commander.
1) Standard windows 7 tools don't help. (Manage my Computer -> "Disk manager" and "Diskpart")
2) SeaTools for Windows fails every test I tried. It can't even show the serial number, number of model etc.
Some more details:
First time, diskpart couldn't check volume of my HDD, but after trying all additional tests in SeaTools, it can.
Solved! Go to Solution.
04-25-2012 05:54 AM - last edited on 05-14-2012 01:32 PM by AskTheLeaf
Some more information:
HDDScan : Model - ST9500325AS
Firmware - 0002BSM1
Serial - [Edited: Removed personal information per the community rules and regulations.]
LBA - 976773166
Label: P/N 9ZF2A2 - 500
S/N [Edited: Removed personal information per the community rules and regulations.]
S.M.A.R.T. in atachment
04-26-2012 04:58 AM
About all you can try is to re-format the drive and hope it becomes readable again, if you have data on it and want to keep it you need to scan it with a proper recovery program first.
04-26-2012 06:59 AM
The drive may be failed. If you still have the same issues after formatting the drive, we would recommend that you replace the drive. If the drive is under warranty, you can process a warranty replacement on this link.
Let us know if you have any other questions.
04-26-2012 09:16 AM - edited 04-26-2012 09:16 AM
Thanks for your reply.
Sorry, but I even can't format drive (including Full disk Erase in SeaTools). It fails everything.
And, I can't replace the drive, because of "Restricted_Country" =(
So, what can I do now?
Are there some programs, which can perform low level format, or just format, ignoring previous file system of hdd ?
04-26-2012 03:18 PM
Does Windows not format it?
Put HD Sentinal on your C drive and find out the condition of the drive and post the results.
04-27-2012 04:56 AM
No,It can't format drive!
I receive an error "Windows was unable to complete the format".
HDD Sentinel don't make any progress in solving problem. The only information, that can be determined by looking at Sentinel is Serial and Total size.
But, you can see my SMART, grabbed by HddScan, in the second post.
04-27-2012 07:20 AM - edited 04-27-2012 08:38 AM
More information. After some surface tests, HDD Sentinel scanned my Hdd:
Hdd refuses to do short and long self tests, but surface tests are ok. The only thing which warns me - While sentinel do reading test, it sometimes freezes for a bit,but then it returns to normal state...
Sentinel showed that there aren't bad or damaged sectors... but:
There are 111 bad sectors on the disk surface. The contents of these sectors were moved to the spare area.
The drive found 2 bad sectors during its self test.
There are 2 weak sectors found on the disk surface. They may be remapped any time in the later use of the disk.
At this point, warranty replacement of the disk is not yet possible, only if the health drops further.
It is recommended to examine the log of the disk regularly. All new problems found will be logged there.
It is recommended to backup often to prevent data loss.
Some alerts from SMART:
1,Raw Read Error Rate,6,99,99,OK,000009FFEF01,0,Enabled
5,Reallocated Sectors Count,36,95,95,OK,00000000006F,0,Enabled
197,Current Pending Sector Count,0,100,100,OK (Always passing),000000000002,0,Enabled
198,Off-Line Uncorrectable Sector Count,0,100,100,OK (Always passing),000000000002,0,Enabled
Total Size,476937 MB
Hard Disk Cylinders,969021
Hard Disk Heads,16
Hard Disk Sectors,63
ATA Revision,ATA8-ACS version 4
Transport Version,SATA Rev 2.6
Bytes Per Sector,512
Buffer Size,8192 KB
Error Correction Bytes,4
Unformatted Capacity,476940 MB
Maximum PIO Mode,4
Maximum Multiword DMA Mode,2
Maximum UDMA Mode,150 MB/s (6)
Active UDMA Mode,150 MB/s (6)
Minimum multiword DMA Transfer Time,120 ns
Recommended Multiword DMA Transfer Time,120 ns
Minimum PIO Transfer Time Without IORDY,120 ns
Minimum PIO Transfer Time With IORDY,120 ns
ATA Control Byte,Valid
ATA Checksum Value,Valid
Read Ahead Buffer,"Supported, Enabled"
Host Protected Area,Supported
Advanced Power Management,"Supported, Enabled"
Advanced Power Management Level,Minimum power consumption without standby (128)
Extended Power Management,Not supported
Power Up In Standby,Not supported
48-bit LBA Addressing,Supported
Device Configuration Overlay,Supported
Read/Write DMA Queue,Not supported
NOP Command,Not supported
Trusted Computing,Not supported
64-bit World Wide ID,005000C55722D640
Media Card Pass Through,Not supported
General Purpose Logging,Supported
CFA Feature Set,Not supported
CFast Device,Not supported
Long Physical Sectors (1),Not supported
Long Logical Sectors,Not supported
NV Cache Feature,Not supported
NV Cache Power Mode,Not supported
NV Cache Size,Not supported
Free-fall Control,Not supported
Free-fall Control Sensitivity,Not supported
Off-line Data Collection Status,Never Started
Self Test Execution Status,Successfully Completed
Total Time To Complete Off-line Data Collection,0 seconds
Execute Off-line Immediate,Supported
Abort/restart Off-line By Host,Not supported
Off-line Read Scanning,Not supported
Save Data Before/After Power Saving Mode,Supported
Enable/Disable Attribute Autosave,Supported
Error Logging Capability,Supported
Short Self-test Estimated Time,1 minutes
Extended Self-test Estimated Time,140 minutes
Conveyance self-test estimated time,2 minutes
Last Short Self-test Result,Never Started
Last Short Self-test Date,Never Started
Last Extended Self-test Result,Never Started
Last Extended Self-test Date,Never Started
Last Conveyance Self-test Result,Never Started
Last Conveyance Self-test Date,Never Started
Security Erase Time,67 minutes
Security Enhanced Erase Feature,Supported
Security Enhanced Erase Time,67 minutes
Security Counter Expired,No
Serial ATA Features
S-ATA I Signaling Speed (1.5 Gps),Supported
S-ATA II Signaling Speed (3 Gps),Not supported
S-ATA Gen3 Signaling Speed (6 Gps),Not supported
Receipt Of Power Management Requests From Host,Not supported
PHY Event Counters,Supported
Non-Zero Buffer Offsets In DMA Setup FIS,Not supported
DMA Setup Auto-Activate Optimization,Not supported
Device Initiating Interface Power Management,"Supported, Disabled"
In-Order Data Delivery,Not supported
Asynchronous Notification,Not supported
Software Settings Preservation,"Supported, Enabled"
Native Command Queuing (NCQ),Supported
Number Of Disks,2
Number Of Heads,4
Rotational Speed,5400 RPM
Rotation Time,"11,11 ms"
Average Rotational Latency,"5,56 ms"
Buffer-Host Max. Rate,300 MB/seconds
Buffer Size,8192 KB
Drive Ready Time (typical),? seconds
Average Seek Time,? ms
Track To Track Seek Time,? ms
Full Stroke Seek Time,? ms
04-27-2012 06:52 PM - edited 04-27-2012 06:53 PM
What was the health % score? tbh mine has 70 bad sectors and is @ 30% health so I would assume yours is lower, ignore the it's not possible to rma yet, I would say it's about ready to die so you should rma it, open a case with customer services and point them to this thread and ask if it's possible to return it yet, the fact it won't become useable is enough of a reason to return it imo, plus Maple Tree has also hinted it may be failed anyway, quote us both if you need to, hth.