08-15-2012 10:06 PM
My old computer gave up. I bought a new one, and have to access the Go Flex through the control panel, I can see all my old photos, but how do I get everything else that it said it was always backing up. When I first got it, I followed the instructions, and after a couple of hours it said it had everything backed up. I would like to retrieve everything.
08-16-2012 07:51 AM
I'd love to help you get this resolved. Can you let me know which software you used on your old computer to back up the data? What operating system was on the old machine and which is installed on the new one? Do you remember which other files it backed up previously?
08-17-2012 05:54 AM - edited 08-17-2012 05:54 AM
The best thing to do here to get this resolved would be to speak live with one of our technicians. This way someone can walk you through the process of locating the data and retrieving it: