GoFlex, GoFlex Desk, GoFlex Pro, GoFlex Slim, & GoFlex Turbo

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JoeR92
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JoeR92
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Registered: ‎06-22-2012
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GoFlex Desk not working with windows 7

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‎06-22-2012 07:30 AM

Hey,

 

I've seen loads of this all over google but no solutions. Everytime i connect my drive it's not being recognised by the laptop, I'm running windows 7 64bit.

 

It shows up in the USB section of device manager with the yellow !

 

I have uninstalled it via device manager then plugged it back in. It recognises it's a GoFlex drive but fails to install.

 

I have tried the microsoft FixIt software, didn't do anything.

 

I've gone through the Seagate trouble shooter, that didn't help at all.

 

I contacted Seragate support and now have the dashboard uninstalled but that's also not recognising that my device has been plugged in.

 

Really starting to annoy me as the device did work fine previously and now that I'm trying to restore my files to my new laptop I can't.

 

Is there a driver download somewhere for it? Literally can't find a solution anywhere :smileysad:

 

Thanks in advance :smileyvery-happy:

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JoeR92
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JoeR92
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Re: GoFlex Desk not working with windows 7

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‎06-22-2012 07:34 AM

Bit more info (Sorry for double post)

 

The device is showing error 10, and is apparently in power state D3 'Asleep'

 

I've unplugged the device, left it for 60 seconds then plugged it in it's still not 'woken up' read somewhere that's how to do it.

 

There is no LED showing at all on the device however I can hear/feel it is switched on.

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silence711
Posts: 198
Registered: ‎05-21-2012
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Re: GoFlex Desk not working with windows 7

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‎06-22-2012 07:34 AM - edited ‎06-22-2012 07:37 AM

What error does it give you in device manager? (error 10...just saw you post it)

 

uninstall it, disconnect the drive, power cycle the comp and reconnect the drive after it's fully booted again.

 

Do you have the same kind of issue on another computer?

 

When you get an error code 10...try basic detection troubleshooting...

 

another cable

another port

another computer

 

another base for the drive if you have one available...

 

if the problem still keeps happening despite all of that, could be a bad drive...you could try to open the enclosure and connect it internally or through another enclosure BUT **talk to seagate warranty FIRST so they can give you an OK on opening the enclosure so it won't void your warranty**...

 

if it stiill won't let you get to the data...bad drive and data recovery options is the next step...

 

do you still have access to the old computer at all?

 

 

 

 

To all users: If your data is stored ONLY on an external hard drive, then it is NOT a backup. A BACKUP is having the data stored in TWO or MORE locations. If it is only in ONE location, you don't have a backup at all. If the data is important to you, then have it stored in multiple locations to prevent data loss.
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