09-15-2010 06:49 AM
I have a new GoFlex 2TB Desktop drive. When I first plugged it into my Macbook Pro It came up right away. But I noticed later that it disappeared for a couple of seconds. Mac OS gives me a error about ejecting the drive improperly. I make the dialog box go away and then the drive reappears after a couple of more seconds. I thought maybe I need to reformat the drive. So I did that (MacOS Extended journaled) I started to to use the drive. setting it up for Time machine and miscellaneous files. It still did it. Never while the drive is being accessed so far. Then I thought the problem is that it is connected to a USB hub. So I moved the cable to connect directly with the MBP. Still does it.
It happens about 6 to 10 times a day.
any suggestions? Otherwise I'm taking it back and getting a different brand.
09-18-2010 02:43 PM
I have the same exact issue! It would appear a number of other folks do as well based on other threads within this forum. To me it obviously the drive vs bad USB cable and/or and OS issue as has been suggested by Seagate (other threads). I purchased a 2Tb GoFlex Desk external drive from Costco yesterday. The install was easy and straight forward. After about 15-20 minutes the drive dropped off (OS disconnect tone)... After about 10 seconds, the drive reconnects (OS connect tone).. This cycle has been non-stop. Driving me up the wall.
So I returned the drive to Costco this morning and bought a new one. Seagate has always produced a qaulity drive and I happened to get a bad one, right? The 2nd one should be just fine! What are the odds that a 2nd one would have the same issue? Minimal, right? WRONG
Two drives - Same problem - I'm obviously not the only one with this problem. This drive is going back to Costco today and I will NOT be purchasing a new one. I'm sure Seagate won't miss my business being as big as they are. Based on others comments about their exchanges with Seagate Support - They obviously don't give a krap. Good luck JHowells on resolving your issue with Seagate, but you may be better off (mentally) just returning it and opting for a different brand.
09-18-2010 05:04 PM
I started a thread about the same problem Wednesday.
The advise I received on a different board was to disable autorun for that device which I did.
I no longer get the box prompting me as to what I want to do.
I still get the beeps but I very rarely have my speakers turned on so it isn't a problem.
My only concern is could this disconnecting and reconnecting cause damage to the drive or my computer.
I no longer drive and returning it to the store where I purchased it would involve a round trip Taxi fare of over $100 so I am just going to live with it.
09-18-2010 05:09 PM
It would be nice if they could fix it with some sort of software download
But I am guessing that it is possibly a physical hardware problem not a software problem.
Any chance someone from Seagate could address the matter ?
09-19-2010 12:25 PM
I also have the same issue and if I don't find a fix then this 2TB drive is going back to Costco.
It seems like its a sleep mode issue?
I have no need for the replica software that came with drive and searching I have seen that there is a "dashboard utility" where you can adjust the sleep mode to "never" but this drive didn't come with "dashboard utility".
Is there a place to down this utility?
Is this a fix for us? Or is there another way to adjust this issue.
09-19-2010 03:45 PM
Is this a fix? Where can I get a copy of this "dashboard" since it didn't come installed on my Seagate 2TB GoFlex Desk Dive?
09-20-2010 06:34 AM
Here is how to install the Dashboard - http://support.seagate.com/rightnow/flash/rockit_v
09-20-2010 06:51 AM
thanks for the reply.
My drive does not have this dashboard software. The only software I am able to install is Replica which is an automated backup software that I don't need since I'm using this drive for storage only.
I purchased this drive at Costco and the box has written on it "included Replica software"
I searched the entire drive and ran all setup.exe files but it only loads Replica no Dashboard.
I just want to adjust this drive to "never" sleep so it doesn't disconnect and reconnect several time a day.
Sometimes Costco has there "own" version of a product that is not 100% the same as if purchased else where so maybe thats why this drive doesn't have the Dashboard?
Thanks for any help you could provide.
09-20-2010 07:24 PM
then set sleep mode to never.
so far so good.
thanks to Brian via chat for software link.