GoFlex, GoFlex Desk, GoFlex Pro, GoFlex Slim, & GoFlex Turbo

[jhowells]

I have a new GoFlex 2TB Desktop drive.  When I first plugged it into my Macbook Pro It came up right away.  But I noticed later that it disappeared for a couple of seconds.  Mac OS gives me a error about ejecting the drive improperly.  I make the dialog box go away and then the drive reappears after a couple of more seconds.  I thought maybe I need to reformat the drive.  So I did that (MacOS Extended journaled)  I started to to use the drive.  setting it up for Time machine and miscellaneous files.  It still did it.  Never while the drive is being accessed so far.  Then I thought the problem is that it is connected to a USB hub.  So I moved the cable to connect directly with the MBP.  Still does it.  

It happens about 6 to 10 times a day.

any suggestions?  Otherwise I'm taking it back and getting a different brand.

[jwgnle]

I have the same exact issue!  It would appear a number of other folks do as well based on other threads within this forum.  To me it obviously the drive vs bad USB cable and/or and OS issue as has been suggested by Seagate (other threads).  I purchased a 2Tb GoFlex Desk external drive from Costco yesterday.  The install was easy and straight forward.  After about 15-20 minutes the drive dropped off (OS disconnect tone)...  After about 10 seconds, the drive reconnects (OS connect tone)..  This cycle has been non-stop.  Driving me up the wall.

So I returned the drive to Costco this morning and bought a new one. Seagate has always produced a qaulity drive and I happened to get a bad one, right?  The 2nd one should be just fine!  What are the odds that a 2nd one would have the same issue?  Minimal, right?   WRONG

Two drives - Same problem - I'm obviously not the only one with this problem.  This drive is going back to Costco today and I will NOT be purchasing a new one.  I'm sure Seagate won't miss my business being as big as they are.  Based on others comments about their exchanges with Seagate Support - They obviously don't give a krap.  Good luck JHowells on resolving your issue with Seagate, but you may be better off (mentally) just returning it and opting for a different brand.

[eitsop22]

I started a thread about the same problem Wednesday.

The advise I received on a different board was to disable autorun for that device which I did.

I no longer get the box prompting me as to what I want to do.

I still get the beeps but I very rarely have my speakers turned on so it isn't a problem.

My only concern is could this disconnecting and reconnecting cause damage to the drive or my computer.

I no longer drive and returning it to the store where I purchased it would involve a round trip Taxi fare of over $100 so I am just going to live with it.

[eitsop22]

It would be nice if they could fix it with some sort of software download

But I am guessing that it is possibly a physical hardware problem not a software problem.

Any chance someone from Seagate could address the matter ?  

[skier66]

I also have the same issue and if I don't find a fix then this 2TB drive is going back to Costco.

It seems like its a sleep mode issue?

I have no need for the replica software that came with drive and searching I have seen that there is a "dashboard utility" where you can adjust the sleep mode to "never" but this drive didn't come with "dashboard utility".

Is there a place to down this utility?

Is this a fix for us? Or is there another way to adjust this issue.

Please advise.

Thanks.

[skier66]

http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=214217&NewLang=en&Hilite=adjust+s...

Is this a fix? Where can I get a copy of this "dashboard" since it didn't come installed on my Seagate 2TB GoFlex Desk Dive?

Thanks!

[AlanM]

Here is how to install the Dashboard - http://support.seagate.com/rightnow/flash/rockit_videos/software_install/Desktop%20Software%20Instal...

[skier66]

Alan,

thanks for the reply.

My drive does not have this dashboard software. The only software I am able to install is Replica which is an automated backup software that I don't need since I'm using this drive for storage only.

I purchased this drive at Costco and the box has written on it "included Replica software"

I searched the entire drive and ran all setup.exe files but it only loads Replica no Dashboard.

I just want to adjust this drive to "never" sleep so it doesn't disconnect and reconnect several time a day.

Sometimes Costco has there "own" version of a product that is not 100% the same as if purchased else where so maybe thats why this drive doesn't have the Dashboard?

Thanks for any help you could provide.

[skier66]

loaded this

http://www.seagate.com/ww/v/index.jsp?locale=en-US&name=fa-go-desk-xtreme-sw&vgnextoid=a8d3b5b59b7d5...

then set sleep mode to never.

so far so good.

thanks to Brian via chat for software link.

[eitsop22]

I also solved my problem by downloading the above program and setting sleep mode to never.

Thank You