08-21-2012 01:28 PM
I have just bought 2 new Seagate eksternal harddisk USB 3.0 2TB and I have a problem. I connected them to the power supply and the usb 3.0 ports and it works as it should but when I reboot or shut down and come back to windows they are not identified by windows and I have to unplug the power supply and put it back in for windows to identify them. That is of course very unpractical.
Is this an common issue and are there an simple solution?
Thanks in advance.
Solved! Go to Solution.
08-21-2012 03:00 PM
I had the same issue with having to disconnect and reconnect my external drive to get it to be recognized. The steps below worked for me and I haven't had any trouble with the drive since.
For Windows 7/Vista/XP:
08-22-2012 12:14 AM
Are you using the seagate dashboard?
There is also a drive sleep setting in that which might be overwriting the windows power management.
I don't use the dashboard so maybe that's why it worked for me.
08-30-2012 02:37 PM - edited 08-30-2012 02:38 PM
I got a private message from moderator AskTheLeaf eight days ago where he said there was a download that would fix the issue but he needed my mail address and the two drives serial numbers. So I sent what he needed in a private message but I didn't hear from him so I sent a new message with no response again. So I try to get his attention this way. Please respond AskTheLeaf!
09-01-2012 12:55 PM
I'm glad that you got the issue fixed.
But I am puzzled by the secrecy. This is a fairly common issue that I'm sure will come up again and I don't understand why the information and download isn't just made available without having to go through private messaging bull**bleep** and waiting for AskTheLeaf to find the time to reply.
09-05-2012 01:47 PM