GoFlex, GoFlex Desk, GoFlex Pro, GoFlex Slim, & GoFlex Turbo

[davidcorrell]

Hello

I have a week-old Freeagent GoFlex Desk 2 TB drive. When the drive started making clicking noises, I contacted tech support here at Seagate. They asked me to download and install a version of Seagate Diagnostics different than the version that came on the drive.

At the end of the installer, it asked me to restart my computer. Ever since then, I've been having trouble booting. At first it wouldn't boot at all, except from the system DVD or in Safe Mode. Now, I've gotten it to boot, although it takes 15 minutes to boot, and it freezes when I shut it down.

Now all I want to do it uninstall the software. I've asked tech support for instructions, but have not received a response.

Does anybody here know how to uninstall it?

- OS X 10.6.4

- MacBook Pro

- 2.4GHz Intel Core 2 Duo

- 2 GB RAM

Thanks.

[sebehk]

I sure hope you are not still waiting for an answer!

But if you are, follow the instructions below on how to manually uninstall Seagate Diagnostics and its drivers.

- Go to your Applications Folder and locate the Seagate Diagnostics application. Delete it by moving it to the Trash Can. It will ask you for your password. Provide your password and the app will be placed into Trash Can.

- Go to hard drive and open it. Go to the Library Folder and open it. Go to the Application Support Folder and open it. Locate a folder called Seagate. Delete it by moving it to the Trash Can. If OS X asks for your password, provide it, and the folder will be placed into Trash Can.

- Close the Application Support Folder. Go to the LaunchAgents Folder and open it. Locate the com.seagate.SeagateStorageGauge.plist file and delete it. Again, OS X may ask you for your password.

- Close the Application Support Folder and then the Library Folder.

- Open the System Folder, then open the Library Folder. Locate the Extensions Folder and open it. Locate the Seagate Storage Driver.kext and delete it. OS X will ask for your password again. Close all folders.

- Reboot your Mac. When it finishes rebooting, you can now empty the Trash Can.

--->Robert

8-)

[SC]

Thank you very much sebehk.  You have saved my iMAC.  I cannot believe Segate will come up something that mess up people computer like this.  It is totally crud.  I still need to install the stuff back.  Thank you again.

[ADKIc3mAnX]

Thank You for posting this it really helped a lot

[maroonblazer]

Thanks so much for posting this. I had the same problem and was fretting I might need to wipe/re-install the entire OS.

Everything's back to normal now.

Thanks again!

mb

[maroonblazer]

By the way...Seagate should be ashamed for creating software that the user can't easily and intuitively uninstall.

This problem caused me several hours of searching/troubleshooting/rebooting. 

I'm never buying Seagate or any of their sub-brands again.

[apta]

Seagate drives are fine.  It's the software for Mac that stinks and not just the Diagnostics utility.  Do not install any software bundled with their new drives.  It's not needed and will cause hours of grief to the user.  I know as a consultant who is called by clients with Macs after the software hoses their system.  The only thing a Mac user needs to do is verify that the drive is partitioned and formatted for the Mac and that's easily done with the OS X Disk Utility.

[paolo7]

@apta--that's not so with the goflex drives. each one i bought i immediately repartitioned as GUID with disk utility and didn't install the seagate software. they would all randomly eject. so i installed the software and they stopped ejecting; the Finder would lock up instead requiring a restart of the entire system. this was on 2 different systems. i don't know when i've had as unpleasant experience as this.

[StephBr]

No Apta, the drives are not fine at all. I am battling with my second 2 TB this week and there is no hope.

I never installed the software of course.

Disk utility says the drive is repaired but it still mounts only one partition and disconnects randomly.

And this drive is supposed to replace a one year old Seagate rattling and grinding... no more Seagate for me.

[SiTheMac]

@StephBr - I bought a GoFlex FreeAgent Desk 1TB to replace my Maxtor 1TB that had started randomly ejecting, but while trying to get the Maxtor to stay mounted for long enough to get the data off it I discovered that the real problem is what looks to be a bug in Spotlight that causes external USB drives to eject. I'm running Mac OS X 10.5.8 on an Intel iMac, but the problem also appears common with Snow Leopard.

You'll find quite a few links if you Google on the subject. Here are a few:

https://discussions.apple.com/message/12727880?messageID=12727880

http://forums.macrumors.com/showthread.php?t=832279#8

https://discussions.apple.com/message/12727880?messageID=12727880

https://discussions.apple.com/thread/2138946?start=60&tstart=0

I've turned off Spotlight indexing on my external discs and the problem has gone away (add disks to the list in the privacy tab of the Spotlight system prefs pane).

I also followed the instructions in one of the above links to permanently prevent Spotlight from indexing those disks sudo mdutil -i off /Volumes/[insert name of your drive here] So far, this has totally stopped the problem of random ejects, so perhaps I didn't really need to buy the new Seagate disc anyway, though those random ejects play havoc with the health of the directory on the disc, so it keeps getting forcibly fsck'd (filesystem consistency check and interactive repair) when it's mounted which takes ages.

I actually came here to search for instructions on how to uninstall the seagate diagnostics software because it is filling my console log with annoying messages every second, which make it harder to see more important issues... 04/07/2011 22:19:54 kernel com_seagate_IOPowSecUserClient00_10_5[0xc2e7200]::externalMethod(0, 0x56f66c20, 0, 0, 0) 04/07/2011 22:19:54 kernel com_seagate_IOPowSecUserClient00_10_5[0xc2e7200]::externalMethod(2, 0x56f66c20, 0, 0, 0) 04/07/2011 22:19:54 kernel com_seagate_IOPowSecUserClient00_10_5[0xc2e7200]::externalMethod(12, 0x56f66c20, 0, 0, 0) 04/07/2011 22:19:54 kernel com_seagate_IOPowSec00_10_5-(NA0JVZKW)::IssueSmartRequest: using IssueSmartReturnStatus 04/07/2011 22:19:54 kernel com_seagate_IOPowSec00_10_5-(NA0JVZKW): IssueSAT12Request - begin 04/07/2011 22:19:54 kernel com_seagate_IOPowSec00_10_5: GetBufferDescriptor with buffer=0 dataSize=0 task=0 04/07/2011 22:19:54 kernel com_seagate_IOPowSec00_10_5-(NA0JVZKW): IssueSAT12Request - SCSITaskStatus 2 04/07/2011 22:19:54 kernel com_seagate_IOPowSec00_10_5-(NA0JVZKW): IssueSAT12Request - SendCommand non-zero status, check condition 04/07/2011 22:19:54 kernel com_seagate_IOPowSec00_10_5-(NA0JVZKW): IssueSAT12Request - Registers from autosense data 04/07/2011 22:19:54 kernel com_seagate_IOPowSec00_10_5-(NA0JVZKW): IssueSmartReturnStatus - set smartPage.smartStatus with 0x4f00 04/07/2011 22:19:54 kernel com_seagate_IOPowSecUserClient00_10_5[0xc2e7200]::externalMethod(2, 0x56f66c20, 0, 0, 0) 04/07/2011 22:19:54 kernel com_seagate_IOPowSecUserClient00_10_5[0xc2e7200]::externalMethod(9, 0x56f66c20, 0, 0, 0) 04/07/2011 22:19:54 kernel com_seagate_IOPowSec00_10_5-(NA0JVZKW)::UpdateSelfTestResults: using IssueSmartDiagnosticStatus 04/07/2011 22:19:54 kernel com_seagate_IOPowSec00_10_5-(NA0JVZKW): IssueSAT12Request - begin 04/07/2011 22:19:54 kernel com_seagate_IOPowSec00_10_5: GetBufferDescriptor with buffer=7327128 dataSize=200 task=0 04/07/2011 22:19:54 kernel com_seagate_IOPowSec00_10_5-(NA0JVZKW): IssueSAT12Request - SCSITaskStatus 0 04/07/2011 22:19:54 kernel com_seagate_IOPowSec00_10_5-(NA0JVZKW): IssueSAT12Request - returning main line 1 04/07/2011 22:19:54 kernel com_seagate_IOPowSecUserClient00_10_5[0xc2e7200]::externalMethod(2, 0x56f66c20, 0, 0, 0) 04/07/2011 22:19:54 kernel com_seagate_IOPowSecUserClient00_10_5[0xc2e7200]::externalMethod(10, 0x56f66c20, 0, 0, 0) 04/07/2011 22:19:54 kernel com_seagate_IOPowSecUserClient00_10_5[0xc2e7200]::externalMethod(1, 0x56f66c20, 0, 0, 0)