11-22-2011 06:25 PM
I must be an idiot...I had no trouble with unboxing or mounting the unit but now that that is said and done I couldnt figure out how start a backup. I read thru the knowledge base, troubleshooting, and too many utube tutorials. Everyone speaks to the hook up of cables or formating in utility disc...to extend journel.
UTube and Home site commercials speak to the hardware but not the software. IE.. double click here to get started...and perhaps some commentary on how one could best organize their files to travel.... or go back and forth to home office. How about running programs prior to backups like duplicate annilator...should software update go onto a smaller partion?
I have done the downloads and Ive done the diagnostics... all seems fine but I felt like a blind man in an intertube floating somewhere out to sea. Can't your team put together a commercial/tutoral that doesn't just promise me its so EZ to use and such a deal. ..show me how to use your product effectively? I comparison shop, I read the fine print, I don't mind renting a paddle when i'm in the water. I looked at your compediters products. Their ads were just as exciting.
What has been obvious to you and maybe alot ot techs has not been obvious to me or to my teenage nephews. If there is a tutoral page on the web....i did not c it listed in your site. key phrases in Utube are worthless. A product is always more than a unit in a box with attaching cords. And these days, even the vacumme needs a tutoral. I hope u will find a way to give future buyers a better experience than I had.