GoFlex, GoFlex Desk, GoFlex Pro, GoFlex Slim, & GoFlex Turbo

[rickco]

I'm using my GoFlex Drive on ONLY a Mac with OS 10.5.8.

Besides not being able to write to the drive, (after many updates of the software supplied and downloaded versions), the unit now wont start up and appear on my desktop.

More frustration....I receive a reply from a Seagate help line....I phone the Singapore number, push the buttons as asked,  enter all the phone numbers as asked, and then had to enter a password which I wasn't given. END OF SEAGATE HELP.

I phone the Australian number also supplied, again push all the buttons as asked, told I had to wait........then hung up after 20 minutes. It was obvious that they wanted me to use their online help/warranty website, and avoid personal contact 

SEAGATE HAVEMY MONEY, I HAVE A FAULTY PRODUCT, (what about the 3 year LIMITED???WARRANTYon the box), THEY DONT CARE!!!!

[trish_09]

I've been having a similar problem but worse. I installed my goFlex 1T on my mac yesterday and it worked perfectly. Was able to add all the files I needed and access them as well. This morning, my father borrowed it because he needed to use it as a backup as well for his Windows XP operated laptop. When I tried plugging it again on my mac, it cannot recognize it anymore. The hard drive itself cannot be read so it's like I plugged nothing at all. Does anyone of you know why this happened? I really need my files asap. 

[silence711]

If he had been using it on his Xp machine he may have reformatted the drive to get it recognized on that machine...as a windows machine cannot recognize a mac formatted drive.

Does the drive show in disk utility at all?

Choose Go>Utilities>Disk Utility and see if the drive is listed there at all. 

If not, try basic detection troubleshooting...different cable, port, and another computer (Just to rule out the drive being bad)

[rolloxan]

I am now suffering a similar problem.

I have just received the Macbook Pro Retina (I will refer to it as the rMBP) and updated to Mountain Lion 10.8 - which came out today. I have a 1.5tb Seagate Goflex with USB3.0 connector. This has been working fine for months on my previous laptop (Macbook Pro 13 Inch mid 2009) running OSX 10.6.8.

The GoFlex HDD is formatted MS-DOS (fat32) and works perfectly well on both windows and mac usually. But with this new rMBP with its fancy USB3.0 compatibility - it appears not to be compatible! When I plug it in, the drive will power up - lights on, disk whirring etc - but the rMBP doesn't recognise that there is a drive at all. Nothing under Disk utilities either. It is simply invisible.

I know this is probably one of the first posts of its kind, but could anyone offer me any help? There appears to be either a problem with OSX Mountain Lion 10.8, the drivers, or the rMBP 'usb3.0' claim...

Cheers all,

Rolloxan 

[AlanM]

Hmmm, yeah, you are probably right about the diagnosis.

Is it not seen on the System Profiler either?

[steffany813]

Wow after reading all these posts I am mortified. I am having a lot of problems getting time sensitive material for work off my hard drive. I have a FreeAgent Goflex Seagate. It was working just fine and now it is job ruining! My issue also seems to be a common problem online that appears to have no resolution. I am worried now that I have lost ALL my information. I have tried my hard drive on numerous computers and it is not allowing me to open or access the material on it. It isn't registering at all. Please tell me there is an easy way seeming people have reported this as a common issue for many years (as seen on forums)?

[ponch]

You maybe laugh I have been trying to see whats wrong for the whole day, i couldn´t make the drive work on a second mac I have. Suddenly i just cjhanged the name of it in the computer that worked. That did the trick. 

[The_Doctor]

trish_09,

I did exactly what you did: I took the 1.5 Tb GoFlex that I loaded up with stuff on my macs and plugged it into an old WIndows XP machine last weekend.  The GoFlex worked fine when I plugged it into either my iMac or my Macbook; I transferred data easliy across the two macs.  After I plugged it into the Windows machine, Windows XP reformatted the drive rendering it unmountable by either of my Macs.  

Silence711 pointed me in the right direction.  Go to Disk Utility:

Choose Go>Utilities>Disk Utility

Your FreeAgent should appear in the panel on the left.  Highlight it and click the "First Aid" button on the top.  Then click the "Repair Disk" button on the lower right.  It should start scanning the disk. (Note: the disk repair will take a few minutes.)

Here's the log of what happened when I did it (just so you know you're on track):

Verify and Repair volume “Tembo”

Checking Volume /dev/disk1s1...                                               

Type of the filesystem is NTFS.                                               

Native NTFS journal is not empty                                              

Volume label is: Tembo                                                        

Verifying 293760 records ...                                                  

Verifying Zu folders ...                                                      

Verifying files security...                                                   

$UpCase file is formatted for use in Windows NT/2K/XP                         

Resetting $LogFile                                                             

    932.67 GB in 282510 files                                                 

    106152 KB in 27883 directories                                            

         0 KB in bad blocks in 0 fragments                                     

    505876 KB in use by the system                                            

     65536 KB occupied by the log file                                        

      4096 bytes in each allocation unit                                       

 366283775 total allocation units on volume                                   

 121167906 allocation units available on volume                               

The volume /dev/disk1s1 has been repaired successfully.  

YOU'RE NOT DONE!  It's repaired but still not mounted.  On the very top of the window you should click "Mount," the fourth icon from the left.  Voila.

[tonglil]

I also have this problem. This is the second time this has arisen in a constant manner.

For a while the drive was working, but it's returned to this unreliable state.

I will be asking for an exchange (or a return for a bad product) if Seagate cannot clear this up with the week!

[Kamilah]

I had this issue and I finally tried to fix it again. I went through the reviews on Amazon and did what one reviewer did and it worked. I have the Seagate FreeAgent GoFlex 1TB purchased many months ago and wasn't able to get it to work with my Macbook until today. 

So I had some files added to the drive from a PC and tried to use it with my Macbook, but the Macbook did not detect the drive at all when plugged in. When I had first got the drive, my Macbook was able to detect it but it wouldn't let me save files to it. I downloaded and installed that .dmg file as directed by the instructions, but it did not work. Anyhow, this is what I just did today and my Macbook was able to read it and I could save to it.

I plugged it in a PC, I right clicked on the FreeAgent drive from My Computer and clicked on Format, select NTSF and Quick Format. This will wipe the drive including all of the files that came with the drive so back up your files if you want to keep them. 

Once the drive is completely wiped, I unplugged it from the PC and plugged to my Macbook. I searched for the Paragon NTFS for Mac that was already installed on my Macbook. Open it and Uninstall it.

I then went to the Drivers and Firmware page on Seagate.com and downloaded the NTFS for Mac OS X. 

http://www.seagate.com/support/downloads/

Install the program. After that I think my Macbook restarted and it finally read my drive and I was also able to save to it. Good luck.