12-13-2011 12:46 PM
I used my freeagent goflex hard drive today, capacity 500GB, and when I was finished it would not let me eject it. I had closed all programs using it and got frustrated so I just pulled the plug out from my computer. Then I handed the hard drive to my boyfriend who wanted some things off of my hard drive. His computer would not recognize it. Then we tried plugging it into my computer, and my computer won't recognize it. To make things worse, I am hearing a beeping noise coming from the goflex when I plug it into my computer! HELP!!!!!!
12-14-2011 07:56 AM
I recently had a similar issue (drive not being recognized). What I did was to remove the drive from the GoFlex base (it just pulls off) and re-attach it. Make sure it is unplugged and disconnected from your computer before trying that.
12-14-2011 08:58 AM
If you right click your windows my computer icon, or windows computer icon, click on manage, on the left double click disk management. See if the drive is listed there and if it shows with a drive letter. If it does not show a drive letter, you may see the drive listed as unknown, unallocated, raw, not initialized, or healthy. If the drive shows there at all, try running this diagnostic tool on the drive.
If the tool does not work and if the drive is still not being detected on any computer, you may want to call our Customer Service Department at (1.800.732.4283) to see about warranty replacement options. Let us know if you have any other questions.
03-30-2012 12:08 PM
I had the same problem and finally solved it today.
Please read my posting here:
04-04-2012 10:59 AM
I also have the same problem, tried reformatting the external hard drive theu the normal mode and what seagate recomend.
both failed. installed sea tools for windows tried all type of scans all failed, i tried long generic scan also fail, it gave me a test code number
for RMA. did that all i get is an error. if somebody is reading this need some help to resolve this problem. I already gave uo knowing ill loose all
the files i have in this external hard drive.