05-21-2012 07:33 PM
I purchase this new external drive GoFlex Desk to store my backups, and for no reason that I know, the drive will go offline. I have to reboot to get back to the folders.
The exact error msg is
G:\...... is not accessible
"The device is not ready"
I've always owned WD drives but never a Seagate. Is there any special I need to do? I tied plugging the USB to another port, I changed the cable... nothing, issue comes back randomly.
Any help is appreciated.
Solved! Go to Solution.
06-06-2012 07:56 PM
Has anyone experienced this issue? Once the computer goes to sleep, it seems the GoFlex external HD does not want to wake up, although it is still visible as a device once I log back on.
In order to view the content of that drive, I have to disconnect and reconnect the USB cable from/to the computer...
06-07-2012 12:29 AM
I had a similar problem with a goflex expansion drive.
Open device manager > Universal Serial Bus Controllers Find entries for Generic Hub and USB Root Hub.
Open properties and make sure that on the Power Management tab that Allow the computer to turn off this deivce to save power is unchecked
06-07-2012 06:28 PM
Thanks Ken for your response. I'll set all the USBs to 'uncheck' since I do not know which is used by the external drive. Hopefully this will do. Aside from that, this is one slow drive!
In all seriousness, I'm getting ready to run over this thing with my car. I've never had a drive that frustrated me so much!. Hopefully, I can send it back before I crush it.
06-09-2012 12:26 PM
Also, Using Seagate Dashboard, under Drive Settings, set the Power Settings to never sleep.
(Seagate Dashboard tutorial)
Does that help?
06-13-2012 01:14 PM
I have a similar problem with the Seagate Expansion Drive 3Tb, but the problem is not that it goes "offline" but the drive persists in the "My Computer" list when the laptop is put to sleep and the Seagate drive disconnected. Moreover, prior to hibernating the laptop, you cannot eject the Seagate drive from the USB tray widget, "Safely Remove Hardware and Eject Media".
As a result I nearly had a heart attack when this first happened since I had plugged a *different* hard drive in prior to waking up the laptop, and to my surprise, a 1.5 Tb generic drive was then being identified as the 3Tb Seagate Expansion Drive! Before I realized this, I had attempted to transfer some files to the misidentified drive, and the copy dialog appeared to be transfering the files, but eventually started spewing error messages. That flurry of error messages eventually got me looking at "My Computer", and that is when I realized the drive list was completely wrong as a result of the weird behavior of the Seagate Expansion Drive.
This persistance-on-sleep behavior exists even when you check the drive property (from the device manager) to make it "Quick removal (default)". This drive policy, "Disables write caching on the device and in Windows, but you can disconnect the device safely without using the Safely Remove Hardware notification icon." But not with the Seagate Expansion Drive. It doesn't work.
Like you, I found the only way to safely disconnect the Seagate Expansion Drive was to shut down the computer fully and then disconnect the drive. This makes using the Expansion Drive with a laptop a real pain-in-the-neck since most of the time I only just put the laptop to sleep to save time.