11-02-2011 01:45 PM
I am sure this is a simple question - hopefully...
I'm a Seagate fan and I've upgraded a hard drive to the GoFlex 1TB External. I had a hard drive transfer done to the GoFlex and when I went to look at the data, I could not find it. Data is on there as it shows it 1800+ GB is taken up.
With that being said, I am using the Seagate software and I can't seem to find an application to let me view the data. It's only apps that are related to backing up or sharing photos, etc etc...
Is there an app that I'm missing? I've checked the site and can't find anything related. Maybe it didn't install correctly? I've reinstalled the data twice now and same results. I can't see the data.
I'm on a Windows 7 machine and the drive does work (pointing out the obvious).
What am I doing wrong?
11-03-2011 08:45 AM
To see if we can find out what's going on, I'd like to get some additional information.
What type of data was backed up?
What backup software was used?
Can you give me the part number for the drive?
11-04-2011 07:52 AM
So the data backed up included your basic home computer data
part # for the drive (I think) is ST9160411AS
as far as the software used to transfer it, I don't know of right off the top of my head...
11-04-2011 07:55 AM
I guess another question I've got is... why couldn't I use Windows Explorer to manage the external drive? I've got an older Seagate drive where that was the case. Or maybe I can and I just am not doing it correctly?
11-04-2011 08:02 AM
You're right, you should be able to manage the drive using Windows Explorer.
However, it would be good to know which software was used for the data backup, since some put files in a special format that can then only be accessed by that same software.
Additionally, the model number you provided is for an internal drive. You can private message me the serial number to your external and I'll be glad to research this for you.
11-04-2011 08:52 AM
Dubbie, thank you so much, I received all your info
If the drag-and-drop method was used, try opening the drive in Windows Explorer. What do you see when you do that?
Just so you know, some files can't be stored properly that way, but the ones you listed earlier should at least to some degree show up.
Let me know what you find.
11-04-2011 08:56 AM
thanks for your response.
so when i open it up via WinExpl... I get the following...
I shouldn't have to install the software to see it should i? especially since the data's there... i can see it through the software...
11-04-2011 09:13 AM - edited 11-04-2011 09:14 AM
At this point it would be best to contact tech support directly. Technicians have the ability to remotely connect to your computer should you so wish.
This way they can help you to locate and view your files.