GoFlex Net & GoFlex Home

[mechan8]

Dashboard didn't install, so I am trying to use my GoFlex Home drives without it.  I have had them for a few weeks but I have never been able to get them to work.  Today the backup drive that I am upgrading from finally crashed so now I really need the GoFlex system to work!

I enter my product key and a name for my system, and it goes to this screen:

PLEASE WAIT

Your GoFlex Home is registering with seagateshare.com. This may take several moments. This page will change when the process is complete.

After a few minutes I get this error:

Your GoFlex Home has encountered an error.

Help System

Error message: Couldn't read XML from registration server:
no element found at line 1, column 0, byte 0
at /usr/lib/perl5/vendor_perl/5.8.8/armv5tel-linux-thread-multi/XML/Parser.pm line 187

This happens in IE and Firefox.

I have checked my ports and the test result is as follows:

You have 3 out of 4 ports open (going to your HipServ from the Internet). See details below.
Your External IP Address is: 24.36.198.122
Port 21 (FTP access): This port is blocked.
Port 22 (Axentra Sync): This port is open / accessible from the internet.
Port 443 (Secure Web access): This port is open / accessible from the internet.
Port 80 (Web access): This port is open / accessible from the internet.

I'm not clear whether the FTP port is contributing to this issue or not.  I went through some advanced settings on my router to change port 21 but it doesn't seem to affect the outcome of this test.

I really need to trasnfer a bunch of data to my GoFlex home drive soon.  Can anyone help?

Thanks in advance!

[kenji57]

Port 21 is not the problem. There is either a problem on the Seagate server (wouldn't be the first time) or a file on your GFH is somehow corrupted.

You could

wait and try again in a few hours

OR

contact Seagate support in case it is a problem on their server that they aren't ware of  (good luck).

OR

you could reflash the firmware on your GFH http://support.goflexhome.hipserv.com/en/reflash/index.html . If the problem is just on your GFH this should fix it. If it doesn't fix it at least you'll know it isn't your GFH.

[mechan8]

Thank you very much kenji57 for your detailed reply and helpful suggestions. I tried again to register with seagateshare and got the same error.

I then re-flashed the base according to the instructions on the link you provided.  Everything seemed to go okay.  When I got a solid green light again I tried again to register with seagateshare and got the same error.

I don't need any "cloud" or remote access features.  Is there a way I can map this drive to my local network without going through seagateshare?

I should mention that I bought 2 drives (and 1 base) so that I can keep 1 backup copy off site.  I haven't tried the second drive yet but I can't imagine that would be the problem.  If anyone disagrees just let me know!

Thanks again!

[kenji57 · Accepted solution]

Unfortunately it sounds like the problem is with Seagate servers and sadly, you have to register your GFH before it can be used even if you will never want to connect it to the internet again. 

The way the firmware is set up, you need to create user accounts to access the drive, but the catch is that you can't create user accounts until you register a unique device name with Seagate, otherwise there is no way to log in to the web interface to create user accounts.

For users that just want a NAS and don't want remote access this is one of the biggest problems with the GFH and I don't know of any way around that.

And yes, you are right, the second drive won't make a difference, it is the firmware in the base unit that needs to be registered.

[mechan8]

Hi Kenji57,

Thank you for your confirmation.  I will keep trying the seagateshare server. 

In the meantime if anyone wants to buy some shiny black "bricks" I'm open to offers...