09-11-2012 12:29 PM
After a house move I finally gotten around to setting up my GoFlex Home 2TB, and for the life of me could not remember the username and password for the drive.
After doing a bit of reading on this forum and looking at the full user guide, the only remedy I found for this was to reset the drive. I wasn't too concerned about losing settings etc, so held down the reset pinhole button for 15secs +.
After this I gave the drive a new name and set up a username & password.
However, I cannot see the files and backups I made pre-house-move!!
I have called Seagate helpline, and was given two options:
1) Either, remeber my fogotten username (very helpful!), or
2) Connect the Device (harddrive and base) directly to my PC with a USB (A-to-A) cable
1st option is a no-go (I've definately forgotten my username/password), and option 2 is not possible as the USB socket on the device is for adding a printer or additional storage (thanks Seagate support!).
As it stands, I see through the Seagate Dashboard that 82 GB of space if being used on the drive, but as said earlier - I can't see any of my files in the X:/Y:/Z: GoFlex_Home drives.
09-11-2012 02:44 PM
I can't believe Seagate support told you to try connecting with a USB A-A cable, maybe you misunderstood.
Wait, on second thought, I can believe it - support people often seem to know very little about the products they are supporting, or maybe they just don't care.
You could try using a desk base with the drive http://www.amazon.com/Seagate-FreeAgent-GoFlex-Des
09-11-2012 03:18 PM
Thanks for the response kenji57-
My drive is already sitting in a desk base...
Everything seems to be working ok with the drive now that I've reset and reinstalled software.....it's just that 82gb that used but not visible...
09-11-2012 07:07 PM
Just to be clear SaffaDave, the goflex desk base lets you connect with USB as an external drive. ie Direct USB - SATA. You should be able to see all files on the drive and no passwords required.
The goflex home base only has the ethernet connection and you are interfacing with a linux OS. Your connection credentials only give you access to certain files.
09-13-2012 01:34 PM
Are you sure you have the same problem Graphicwolf?
SaffaDave's problem is that he has forgotten his user account credentials and the files stored for that account are therefore not accessible.
If your files are in the private or backup folder and you can access them through seagateshare without logging in to that user's account then that would be weird.
09-14-2012 06:50 AM
So you just need to find the previous username and reset the password. Use this: http://s3.amazonaws.com/downloads-axentra-com/netg
Run it and go to Tools -> Reset Tools. Choose your GoFlex Home and follow the instructions. Whenever you see Stora, pretend it says GoFlex Home. You'll be up and running in no time.
11-25-2012 07:30 AM
I have the exact problem the OP had except that I did not forget my login credentials. I had a host of other problems with my networking card and in the process of trying to troubleshoot, I did the hard reset of my goflex. Now, I can see that the goflex has about 130GB eaten up (my previous backup and whatnot) but I cannot access these files. I have created a user account with the exact login credentials as before but nothing.
Can anyone continue to help here? I there any method of accessing this drive without going through the dashboard? The USB A-A cable does nothing.
11-28-2012 01:56 PM
Did you take a look at this knowledge base article to see if it helps?