01-03-2012 08:21 AM
I setup the goflexhome with dashboard and began moving all my video and music files to the 2tb network drive. With all this space I organized many folders to put different types of movie under ea catagory eg xmas, old movies, current etc etc. All was fine until I reallized some file formats did not run on Sony. So I downloaded a conversion program, however did not really convert any files. However many of my files on the network server came up with the symbol of the converter with out me running any conversion. This is when I started seeing files missing on my media player which are present on my goflex still. I called sony and they suggested the conversion file has messed things up. So I deleted the converter from my pc and the music files came back however the vedio files still do not list on the media player. I have completely backed up the files to the gofles from shared to backup. I have seen many problems with files missing from goflex but none like mine. I am reluctent to try some of the solutions for missing files on the go flex afraid I will lose my files. Should I get rid of dashboard????? Any suggestions PLEASE?
01-03-2012 10:57 AM
Most likely when you installed the conversion program on your PC it "took over" the file associations for your video files, that's why they started showing with the icon for the conversion program. When you uninstalled this conversion program then the file associations reverted to some other piece of software still present on your pc. Sometimes this doesn't happen automatically and you get prompted for "what program to use to open this file?"
Anyway, regardless of the above if you didn't actually do any file conversions then the video files should still be there untouched on your GF Home, and you've said you can still see them from your PC?
There's a difference in the way you "see" files on the GF Home from your PC and from your Sony player. On your PC you're using a "network share", probably mapped to a drive letter eg. X:, Y: or Z:
I'm guessing your Sony player is using the DLNA/UPnP service to read files from the GF Home, and this is a separate system to the network file shares. A program "miniDLNA" runs on the GF Home which maintains a list of your music, videos & photos and makes these available to media players etc.
When you add media files to the "public" share on the GF Home then miniDLNA should notice and refresh the list, but I've noticed that on mine sometimes this can take 30 minutes or more. I've got a lot of other stuff also in the public share, and I'm sure miniDLNA goes through looking through the whole lot when it does a refresh.
Other folk have reported on this forum that if they move stuff around it can confuse the miniDLNA system and stuff seems to "disappear", requiring a refresh to be forced. There can also be problems sometimes with using file or folder names that miniDLNA doesn't like, causing it to crash with only an incomplete list. It can be difficult to diagnose these problems as you need access to the GF Home's operating system and logs. People have found that removing everything then selectively re-adding stuff a bit at a time can restore things back to working order.
In my experience, using Seagate Share on the dashboard to remove and re-create a share of an existing video file with "share with media devices" ticked seems to be a way to force miniDLNA to refresh. I'm not sure about this, but I suspect that if your video files are stored on your GF Home's "personal" network share (not the "public" share), then you have to set up a Seagate Share for each video you want to appear in the lists for your player. I only ever put media files in the public folder, and I find I don't need to set up any new Seagate Shares, I just keep the original shares I set up at the root of my music and video folders. That seems enough to keep miniDLNA happy.