07-15-2012 03:34 PM
Ok, I'm giving it another shot, I'd like to know how (If possible) to reset my Go Flex Home 1TB without losing all the saved pics, backups...ect.. I've been unsucssefull locating my GFH for the last year now. I had to update my router along with our two computers after a surge protector failed to protect. Being I lost the passwords to everything cause they were stored on the computers, I had to set up a new network on new router. Thats why I'd like to reset the drive without losing my backups, I'm hoping this will somehow solve why I can't locate this drive for the life of me using Win7HP. I've put a lot of time and even more uneeded stress into this.... Its gotten to a point where the little orange blinking light mocks me.... As I said in my review of this POS.....Sure it starts off green....But then gives me a big &$%@ @*# and turns to the blinking orange. If anyone can please help me, I'll forever be indebted to you. I'll even name my next child after you.... lol If you need any other information I'll be happy to give it.
I set up the GFH using Vista, I was able to add it to the network. Renamed it, added password.
Power Failure Lost our computers and Router
Replaced computers & Router r
Went from Vista to Win 7 Home Prem,
Also use Norton.
Hope this helps. Thanks for your time,
To everyone else out experiencing similar issues.....I feel your pain! I wish the best of luck to you repairing yours, or at least seeking vengence which ever way you choose.lol
07-15-2012 04:11 PM
I figured I'd add my latest attempt,
I found the bellow information through another topic on here.
Made sure my GFH and router are connected bye an Ethernet wire,
Then to make sure my zip disk was erased
I formated the zip disk, fat32, default allocation
after it was done, I downloaded the firmware saving it to the zip disk,
then I extracting files.....(Is this what they mean down to the root??
Next I followed the directions
Installed the zip disk to GFH USB port
Turned off power,
Removed from docking station
Turned power back on and held reset button for aprox 5-7sec
It did flash Green then flash white, I let go of the reset button
but instantly turns to a solid orange with a blinking white light
Does not turn to steady green. What am I doing wrong........
Why can't I get this thing running again...
Heres the directions I followed,
|These instructions will reflash your GoFlex Home to factory, requiring you to re-configure the device.|
|Download the 2.7.1 firmware ZIP file containing the GoFlex Home firmware.|
|Format a USB key with FAT32|
|Extract the Zipped files to the USB key at the root level. No other files should exist on the USB key.|
|Gracefully remove the USB key from the PC and insert into the GoFlex Home's USB connector.|
|Power off your GoFlex Home, ensure power cord and Ethernet are still connected.|
|Remove the hard disk from the GoFlex Home.|
|With your GoFlex Home powered off, press the Power button and hold the Reset pin. The green light will blink immediately, followed by the white light. Release the reset pin and wait for the device to complete booting and obtains a steady green light (approximately 3-4 minutes)|
|Your device should now be reflashed, remove the USB key and continue with Setup|
|To recover your data, simply re-create the previous user accounts.|
07-15-2012 08:08 PM
Close but not quite.
Download the 2.7.2 firmware zip file to your PC.
Then extract it to the the USB flash drive
The only files that should be on the USB are the extracted files
otherwise everything else is right
07-15-2012 10:08 PM
Well I can say I've got use of the Go Flex Now, But I'm not seeing any of the backups or files I saved through Norton, Vista, Nor any of the programs like CS5. No where to be found. Let me take a wild guess, what I thought would just erase the admin settings actully erases the complete drive, in other words I can no longer access all the info I had prior to Flashing this thing. If this is indeed the case. This #%(U(_T thing better grow wings.....quickly!!
Am I not seeing any of the files because I used MEMO or its a different user name pword so it gives me a fresh partition or something like that. Is the info still on the drive.....Please tell me yes....
07-15-2012 11:58 PM
No,reflashing the firmware doesn't affect the drive,but to access the files associated with the old user you will need to recreate the user account exactly.
All the info from before should still be on the drive. Just set up the same username as before. Another forum member said they had to reboot the GFH a couple of times before the old folders showed up.
07-16-2012 10:56 AM - edited 07-16-2012 11:02 AM
Kenji, my apologies for not expressing my fullest gratitude earlier this morning, I'm very thankful you replied, your the sole reason for me being able to fix this black box from he11..... +1 for you my friend. I think you even helped me a couple of months ago, during my last failed attempt. Only I didn't follow up with you, trying to figure out what I was doing wrong.
I was just overwhelmed at that point , so I had to walk away from it before it grew wings.
So even though I'm unable to access prior info, The fact that its no longer an expensive paper weight makes it worth it.....Not to mention I'm no longer tormented bye the very sight of it. ...lol
Hopefully theirs a hack out their somewhere or a password cracker or something.
You did it my friend!!
Thanks for your help, and in case I wasn't clear.......
AGAIN THANK YOU!!!!!!!
07-16-2012 02:22 PM
Thanks for thanking me, I appreciate it and it is nice when people post back to say whether the advice helped them.
I had a lot of fustration with my GFH early on and picked up some good advice from this forum and still come across some handy tips.
Here is a link to Resetting the administrator password on the Goflex Home
11-19-2013 12:24 AM
I know the topic is some what old but I take a chance.
I have a GOFlex Home 2 TB connected to my network. It worked for some time but one day it stopped working. And now I am sitting here and I can't get it going again. The thing is that I can see it on the list of IP address if I log in on my router. So it is there. But when I start the GoFlex home software (from the installation CD) to reset the password it doesn't show up. After restarting the GFH it shows up on my computer but I can't log in: wrong password or user. And then it disappears.
I followed you advice above but I simply can't find firmware version 2.7.2. There is a 2.7.1 and that I downloaded and installed according to above. I am probably just stupid but where on earth is 2.7.2?
I have a MacBook Pro so I suppose it is slightly different from windows but the general priciple is usually the same.
11-19-2013 01:54 AM - edited 11-19-2013 01:57 AM
Apologies, that was a typo. 2.7.1 is the latest firmware.
If you reflashed the firmware correctly the old user accounts gone and you need to recreate the user accounts with the same usernames as before.
If you have already created an admin user account and need to reset the password you can do it with the instructions below (from the User Guide page 76) Resetting does not delete data on the hard drive nor does re-flashing. You do this in a browser so it doesn't matter if you are using a Mac or PC and you don't need the installation CD as it says in the previous link
I’m the home network manager and I can’t remember my GoFlex Home password. How do I reset it?
If you are the home network manager (the person who set up GoFlex Home originally) and you can no longer remember your GoFlex Home password, follow these instructions to reset your password:
1. Make sure that no one is accessing GoFlex Home. No one should be viewing photos, watching a movie, listening to music, or working with any other file stored on GoFlex Home, or copying files to or from their GoFlex Home folders.
2. Using a paperclip, press and hold the Reset button for three (3) seconds. The reset button is located on the side of the GoFlex Home dock, as shown in Figure 1 on page 7.
Caution: Don’t hold the Reset button longer than 5 seconds. Holding down the Reset button for 10 seconds erases all your custom GoFlex Home settings (see page 71). The white drive light blinks to show that GoFlex Home is shutting down. When shutdown is complete, both lights turn off.
3. Press the Power button to restart GoFlex Home if the device doesn’t restart on its own.
4. On your computer, open a Web browser (such as Explorer or Safari) and enter the GoFlex Home IP address in this format:
http://GoFlexHomeIPaddress/ For example: http://192.168.0.12/
To find the IP address of GoFlex Home on a computer running the Windows operating system, find GoFlex Home in the list of Network devices and check its Properties.