GoFlex Net & GoFlex Home

[Starman800]

My 2tb drive has been working great.  It is connected to a Netgear Router.  I was working on my computer when it started to beep every 3 seconds or so.  When i checked The LEDS lights.  The Top one was Solid green, But the bottom one was OFF.  

I checked my dashboard and it said "The Storage Unit is not connected to the device"  I can see the drives in Windows 7Computer but it states folder empty.  Under the network option it just says GoFlex Home:UPNP-AV.

I don't know what happened, nothing changed on my computer that would have caused this.  Any help would be great.

Thanks.

[djcalcutt]

I think its a harddrive issue, give Seagate a phone and tell them.

How old in the drive? I hopw you have a back up.

[Starman800]

The drive is maybe a year, i check the warrenty is still good.  And no, The drive was my backup drive for my Computer.  I put an email into them to see.  I don't get it though, nothing changed at all with the drive, noone moved it, no wires were changed.  Nothing.

[djcalcutt]

Call them,

Or... buy another Seagate unit, transfer the data over to the new drive, and return the older drive. Fast!

[Starman800]

 could transfer the data, but it is acting like there is no data there.  The bottom LED isn't even lit.  It says there is connection but the Drive isn't mounting.

[Starman800 · Accepted solution]

Just got off the phone with tech support.  New Drive will be here in 3-5 days, then sending my old one back.  Mechincal failure with the armature that scans across the drive.  It is scrapping the drive.  Covered under warrenty.

I find it refreshing that a company acaully said it was there equipments fault.  I will be recommending Seagate to my friends due to customer service.

Issue Resovled.

[djcalcutt]

When the new one comes in, you can jsut plug the new hard drive on the base unit, and go... setup.