11-04-2010 03:13 PM
I have just received a brand new GoFlex Home and am having quite fundamental teething problems!
The drive will not connect to my router at all. It has never shown up in the attached devices list on the router status page.
I have used several ethernet cables and tried all ports on the router an at no point does a connection become active. The port indicator on the router flashes indicating some kind of activity but the status light on the GoFlex flashes green and amber indicating the drive's inability to connect to the network.
I haven't yet tried a different router (that'll be the next step). I have got in contact with support about this and they have been, frankly, useless. They are blaming router configuration but all my other devices have no problem connecting to it. Can this really be a router problem? I strongly suspect a faulty network adapter on the GoFlex drive.
Was wondering if anyone else has seen a similar problem?
Thanks in advance..!
11-04-2010 03:47 PM - edited 11-04-2010 03:52 PM
Which lights are flashing green & amber because there are two sets. The ones next to the switch flash to indicate network activity. The ones at the non-switch end should be constant white & green.
Sometimes it can be connected to the router but not seen by a PC because the firewall has to be manually changed to allow it access.
My router is a BT Home Hub ( United Kingdom )
11-05-2010 07:30 AM
I'd definitely like you to try it on another router to see, but here's my gut feeling on this one.
1. Tried a known good port that works with another device and
2. Tried 2 different cables and
3. Rebooted both the router and your GoFlex Home and
4. Your router is configured with dhcp
If the Router's status page won't show the device, exchange it, it definitely sounds like DOA. If Seagate support still gives you troubles, email firstname.lastname@example.org and well help you escalate it.
11-05-2010 10:23 AM
Thanks for the replies guys.
The blinking light i'm referring to is the status light on the front that alternates green and amber. However, it is also true to say that the lights on the RJ45 port itself are flashing too.
Further info however....
I have now attached the GoFlex to an older BT Voyager 2100 router and stable connection is maintained. Now however, despite being able to ping the GoFlex, it cannot be seen by the setup utility. I guess there is some port i need to forward here but there's no documentation I can find stating as such.
One thing I have observed when the device has been attached to the Netgear router is that sometimes a stable connection is achieved (light on front goes solid green), if i then, for example wake my iPhone up the connection between GoFlex and Router is dropped. Similarly if I try to go to router configuration page the connection is dropped too! Really weird goings on here!
Unfortunately, the BT Voyager does not remain stable with my broadband connection so looks like i might have to bridge the two and have my net connection hanging off the netgear and GoFlex off the BT router. Or i could just buy another router i suppose.
Any ideas guys would be much appreciated!
11-05-2010 10:59 AM
Some routers don't seem to take to well to the UPnP port forwarding from the GoFlex Home. Go to Preferences -> UPnP Router Configuration, choose No, then manually port forward your router(s).
This works best with static ip's or when your router supports static by dhcp.
11-05-2010 11:06 AM
Thanks for the reply Roby.
Which ports do I need to forward?
Presumably I need to manually configure the port forwarding to each client that I need the GoFlex to communicate with? Will this setup actually work with multiple clients?
11-06-2010 01:45 PM
When you say that the firewall needs to be changed to allow access can you provide any more details?
I have now tried another router which maintains a stable connection with the GoFlex Home but my PC does not see it at all. I can ping it fine. I have tried turning off Windows Firewall completely and this has no effect either. Really frustrating.
Robyb suggested altering router settings which I have also done but I can't see how the suggestion of port forwarding can make any difference as all of the interaction is going on behind the router's firewall.
I'm seriously considering send this back. I can't believe how troublesome this has been.
11-06-2010 04:06 PM
Roby is there any chance you could add more detailed instructions to your statement:
"Go to Preferences -> UPnP Router Configuration, choose No, then manually port forward your router(s)."
11-07-2010 06:04 AM
It was a pain in the whatsit at first but it now works really well. I had to add the Go Flex program into the list of exceptions in my firewall before mu PC would see the folders in 'My Computer'.