GoFlex Net & GoFlex Home

[gorb314]

Hi all,

I have a 1TB GloFlex Home. This drive is connected to my wireless router.

The Dashboard software is unable to find the drive and use it.

Therefore the Memeo backup software is also useless.

I know that the drive is fully functional. I can see that it is connected via DHCP to my router

(via its builtin webpage), I can ping it, and I can access the drive's interface via its builtin-webserver

from both a Windows machine and another linux machine.

I can also mount and use the user folders directly on the windows machine.

Therefore I know that the drive is working, and it is clearly very visible to Windows.

However, I have tried to install and uninstall the Seagate Dashboard software multiple times, and

it never manages to pick the drive up. The help included with this application is also useless, because

it seems to assume that there is a connection or network error, where it clearly not in my case, since

I can access the device in all the above mentioned ways.

Is there anyone who has the same issue, or has come accross a solution to this issue?

Much appreciated,

Chris

[kalila2010]

Have you installed teh update to the dashboard? ZThat seemed to solve my issues with that. Otherwise i always had to reboot the computer to the dashboard to work properly

[mollsmom]

I have the same problem, my computer can see the drive but Seagate dashboard cannot.  I have updated the Seagate dashboard and that has not helped.

If I try to open the drive it asks for a user name and password that I never set up.  If I uninstall and reinstall, the Goflex wizard cannot find the device..."there was an error sending the information to the device.  Please try again and if the problem persists please contact support"  Then, the setup wizard says it cannot find GoFlex Home. 

How did you "mount" the drive so you could access folders on it?  I would like to give up after 4 days of messing with this and just use it as a drag and drop storage for my computer.  It is connected to the router and I can't open it like a drive connected directly to the computer.  (could I connect it directly??)

Would love some help, this is incredibly frustrating.  I have searched the forums and tried every single suggestion, from opening ports to reinstalling to trying to look at device webpage (doesn't work).

[kalila2010]

Mine has been working grat since the update to the new dashboard.

I had troubles maping the drive without the use of the dashboard. You should be able to just go into my computer and click on Map network dirive. When i tryed that it would never see it had to get the dashboard up and running first. If you have nothing important on the drive maby try a factory reset using the button on the back of the drive and try the installation over again. It could be possible to that the firwall on your router is blocking access to the dashboard. Try shutting down all firewalls and see if that helps

[Bilbomac]

I have this same problem on an XP machine and am about ready to return this to the store. Was there every a solution found? I've installed the Dashboard multiple times. Just not working.

[art.n900]

the same problem

[ntpntpntp]

Probably not a great help to those having difficulties, but I confirm I have no problems seeing the GF Home over wireless from any of our five Windows XP and Windows 7 systems in the household, and no problems seeing the UpnP services on the GF Home from XBox 360 (wireless)  or little Viewsonic media player box over homeplug powerline.

I admit I managed to upset things a little on my laptop just a few minutes ago by switching from wireless to wired ethernet without disconnecting the Goflex shares first, but a simple reboot of the laptop sorted that out.

So.... not sure what to suggest for folk struggling with this?  It *should* work for you.  Maybe the GF Home and your pc are not on the same tcp/ip sub-net or maybe not on the same Windows workgroup?  These are settings I always make sure are matched, having had "fun" with various devices on our home network over the years! 

[somersfun]

Same as above, jut not working.  No drive letters will show no matter how many times reinstalled or solutions tried.

[nickxl]

Hi Chris,

I have same issue. What is the short cut to how you solved this please if you get some time to reply.

Nick

[kenji57]

Hi nickxl,

if you check the dates, Chris a.k.a. gorb314 hasn't been on the forum for 15 months. so you may not get a reply.

ntpntpntp's advice is pretty good. I also don't use the dashboard software and just do everything through Windows or the web interface and my GFH is running pretty well now. I tried the dashboard but found it to be a real pain.

 But you can try the Seagate troubleshooter here http://knowledge.seagate.com/articles/en_US/FAQ/215555en (click view flash guide)

OR

you can install without the dashboard, see this http://knowledge.seagate.com/articles/en_US/FAQ/218551en?language=en_US