01-30-2011 11:25 AM - last edited on 01-30-2011 02:21 PM by MrMatthew
Ok, I am at a loss. I have a 2tb GoFlex Home, and I thought I had it working.
Last night, I was able to see my videos on the PS3, and now this morning I cannot. This makes absolutely no sense to me. I have my some video on personal, and some in public to see what's up. Well, I have both in the Shares, and I cannot see either files or folders in the PS3.
The funny thing is... I can see my music... now go figure! Even if I have my videos in the music folder, the PS3 still does not see them
Anyone have any idea's, other than returning this [Edit: Please do not evade the word filter] and getting something that actually works?
02-01-2011 10:57 AM
Very similar issues to dozens if not hundreds of other users. I myself posted a service number but never heard back from seagate (only a form email to comment on their service - which doesn't exist).
There appears to be major flaws in several area of the goflex unit m(in the dashboard software, hardware and firmware - media UPnP player). The complexity of the issues means that many of the complaints look different from user to user. My own opinion here is that a major recall is likely required, but Im not holding my breath. To the apparent problems...
First, indexing takes a long time (don't expect changes to show up immediately). This works both ways. Added files may not show up for some time, as well deleted files may show up for a long time when they have physically been deleted. This to me is minor, but still a headache - in particular since it is closely tied with the second issue (shares not updating at all). Ive also heard that corrupt or incompatible file formats inside a directory may affect indexing but I have no experience with this.
The major problems are below.
Second (and a biggie) it appears that the "share" function in the dashboard-hardware interface is very buggy. The most severe being that shares once created do not seem to update (i.e., the share somehow points to the files, not to the directory). If I add files to a shared directory they wont always show up on the PS3. And vice-versa when you remove files out of a share they may still show up in the media player. Therefore when you add files they may not always show up in the PS3 media player, or they may stay there long after they are physically deleted on the drive. I have a work around that works for me (see below), but Im not sure this will work on other problems.
There also appears to be some kind of problem in the directory structure (im not sure what but some file structures can not go into too many subdirectories from where the base share was set up). When you specify a directory to be shared, it does not always (pretty much never does) pick up directories below that.
My workaround: periodically each week or two I go and delete all shares and then wait for the index to get updated. All my files to share are in the public folder. I make sure that the UPnP player in my network list on my computer shows no media files available. I then re-create a movie, photo and other shares 1 at a time (keeping in mind the indexing lag may mean files don't show up right away).
Also note a major inconvenience is that the share addition will only grab files in the directory directly underneath (if your files are in subdirectories 2 or more levels below the dashboard program wont find them, you will have to navigate within dashboard to each one manual and add them). Once I've done this everything appears to work OK until such as time as I want newer media available. Then I repeat the whole process. It is very manual and a major pain, but seagate doesnt appear willing to fix this yet.
06-26-2011 09:21 AM
I have noticed this problem too, I have another work around that has worked for me so far...
I had a problem where I would add all the files through windows explorer to the share folder it wouldn't recognize new files, also when I went to unsare and reshare the directory it would go through and index the 4 directories I have G, PG, PG-13 when it got to the R-rated section it would poop out on me(Ironic, I can't imagine some sort of programmed censorship. Well, What I noticed is
adding files to a share directory thru explorer does not update the media share index, and when I reset the (via unshare with media devices) index it doesn't catch all the files and folders.
so, What I have done to get around this is create a Upload folder, connect to it with my pc and upload the media files there.
I have also "unshare the public parent directory from media devices" altogether. (Through the Web interface.)
I then shared the a New "movies directory" with media devices. then Added the ratings (G,PG,PG-13,R) subdirectories to that share thru the web portal, via the Drag and Drop //Goflex
This seems to update the index.
I started with the R section, cause they are the best movies... haha....and woudn't work earlier..
whala worked, then added the other directories, they started to populate.
So the process for me now is to upload to a transfer directory on the public partition.
then thru the web interface move the folders and sub dirs into the share they are suspose to be in.
More on this as I troubleshoot.
MOD------ > I am seing this type of thread multiple times under different titles.... It's the same problem!
ATTENTION SEAGATE: this is a Design flaw.. and is apparently affecting lots of people please address this and fix it....
06-26-2011 07:37 PM
Although I still have an issue if it decides to reindex all the folders for the media server....
when I called Seagate they gave me a response that some files won't show up if they are not compatible with the media device. Which is blatently not true. I have had video files that the PS3 or the 360 can't play becuase of lacking codecs and they still show up in the menu. My understanding is that the 1 teir Tecs have no understanding of the Unix kernal and os that is running on these machines. I am suspect of the update that was released... Did anyone notice if they're problems started before the update took place or after?
When I try to do a reset, it doesn't roll back to the original firmware. it just resets the settings.
.... so frustrated with this .....