05-19-2012 02:41 PM
We bought the device a month ago and painstakingly moved all of our media files and documents on it. Today my girlfriend was saving some of her work documents on it and a folder cointaing all of our movies vanished in front of her very eyes! i reset the disk , reset the PC, i tried accessing the disk from another pc , online access , i tried as a different user (admin rights) with no luck. I am absolutely fuming thinking we may have lost all of our videos!
Read some threads and seems a lot of people had files / folders vanishing but none of the solutions worked for me. Any help would be greatly appreciated
thank you for reading
05-19-2012 02:52 PM
How are you trying to view the files/folders? Through Windows Explorer / Mac Finder or through the web interface or through UpnP?
I know that UPnP can have problems and not display files. If the minidlna application comes across a file it doesn't like it hangs up and all the subsequent files won't display. The ony fix with this is to identify the problem file and delete it
Viewing through Windows Explorer / Mac Finder should be the most reliable method and if files aren't showing up here (but you can browse the drive) then there is a real problem.
05-19-2012 03:14 PM - edited 05-19-2012 03:26 PM
So in Window Explorer, you can see GOFLEX_HOME under Network or mapped drives under Computer, but your folders or files are missing?
Is there any chance that you switched users? The Personal and Backup folders are user specific.
05-19-2012 04:01 PM
05-29-2012 05:35 PM
Hey Nitro any luck recovering your files? My drive did the same thing today, I transferred about 70gigs of data into one folder and that folder has now vanished... I tried creating dummy user accounts and deleting them as suguested in another post, but no dice.
I will keep digging, unfortunatly I deleted the original source files so I am not able to easily replace them...
Bummer at this rate I guess I am going to need to purchase a 2nd 3TB drive in order to back this one up?
06-05-2012 01:56 PM
Please try to look at the drive with a USB controller as the drive is formatted NTFS so it'll work in Windows. You can then browse the root of the drive. If the files aren't on the root of the drive, the data could have become corrupt and you should run Seagate File Recovery or some other data recovery software.
06-29-2012 09:26 PM
For any viewers seeing this message !
Im new to Community Forums and any sort of thing like this just wondering the most effecrive way to start a thread or post on here to get some answers . Went to go use my Hard drive today to finish an event video for the Bounce music Festival and half my data was gone from my Go flex desk 2TB hard drive !! In info it says all my data is there but literally half my folders are gone. Hoping its an easy fix had this issue before looking into my Hard drive and folders missing but i eject it plug back in and there there ive done that multiple times today and no luck.
Would love any sort of help on this topic
I know i should back up my Hard drive with another Hard drive but Im also postivie i can resolve this issue trouble shooting i just dont want to mess anything up further
Hope this gets out and i can get some help
06-29-2012 10:50 PM - edited 06-29-2012 10:53 PM
The original thread was a different type of NAS drive, so the suggestions there don't apply to the Goflex Desk.
The first thing is to see if the files were accidentally deleted.
In File explorer, right click, select properties. disk cleanup VIEW FILES. Are the missing files there, in the recycle bin? If so select and RESTORE
If they aren't there you will need some recovery software.
Don't forget to post back, for the benefit of other users if this works out for you.