06-23-2012 09:07 AM
Win 7. Seagate GoFlex Home 2 TB
I have set up the drive and it worked for a week. Now Maemo dashboard can not see the drive. Never.
I have now tried to use it manually through the browser, but i just get the set up wizard in the browser. This set up wizard will not allow me to proceed bacuse when I enter my account details it says user name and password already in use. Of course they are because I have already set up the drive! Is there any way to actually make this drive a functional unit rather than a black box in the corner that has one week before going backto the shop for a refund?
Is there any way to access technical support?
Thanks for you help and commiserations to anyone else who bought this drive.
06-23-2012 11:22 AM
when talking on the phone with Seagte, employees do not normally visit the forum.
The forum are for Seaget sustomers, to allow ourselves to free exchange information.
Sometime, we, the customer, can help ourselves.
Thou, I do know of a few speciallists here that fequently monitor the forms...
06-23-2012 04:57 PM
Hi Webbswonder, you can access support here http://www.seagate.com/support/contact-support/ (but good luck with that).
I think if you have the dashboard running you can't log in again as the same user through the web interface.
I got rid of the dashboard very early after getting my GFH and I recommend uninstalling the Dashboard software and setting up manually.
The drive actually works pretty well once you get it sorted out, but the software is a real pain. I don't know why Seagate persists with it it seems to create more problems than it fixes.