12-03-2012 10:58 AM
I want to reset GoFlex Home Admin password without deleting any data on the drive, as I have forgot the password . When I open Seagate Dashboard -> GoFlex Home Setup wizard, I see an user name appeared by default. I think this is the admin user name. Please confirm.
In the previous threads, in the advice to reset the admin password it was mentioned a reference to the link: http://support.goflexhome.hipserv.com/en/password/
I do not see Reset Tools on GoFlex Home Setup page, as it mentioned in the above link. And also, please confirm whether the data will be intact even after resetting the admin password.
I have attached the error message as a JPG file, for your reference.
Please help me with the way out.
Solved! Go to Solution.
12-15-2012 04:29 AM
I'm a newbie at this stuff, but, I can help you with the first part of your issue. Seagate's Setup page does a terrible job of communication on where that "Reset Tools" button is. From the "GoFlex Home Setup" page, select "User Guide and Tools". The "Reset Tools" selection is on the next page. I know! Couldn't they have thoguht about how to explain that better? They totally leave a step out!
Anyway, I'm trying to do the same thing you posted about. Any luck? I try the "Reset" button but all I get is a message saying I have "5 minutes to reboot the drive and THEN I'll be able to reset admin info." I get no Setup Wizard. I see you posted a couple weeks ago. Hoping you or someone succeeded at this.
09-19-2013 12:40 PM
I was away from home and did not solve this issue for months.
First of all I dont see the Main page of GoFlex Home Setup when I open Seagate dashboard app. I see only dashboard and the login screen. Could you please help me to find out the reset tools on Main page of GoFlex Home Setup?
Thanks and Regards,
09-19-2013 01:43 PM
From the User Guide page 76: (resetting does not delete data on the hard drive)
I’m the home network manager and I can’t remember my GoFlex Home password. How do I reset it?
If you are the home network manager (the person who set up GoFlex Home originally) and you can no longer remember your GoFlex Home password, follow these instructions to reset your password:
1. Make sure that no one is accessing GoFlex Home. No one should be viewing photos, watching a movie, listening to music, or working with any other file stored on GoFlex Home, or copying files to or from their GoFlex Home folders.
2. Using a paperclip, press and hold the Reset button for three (3) seconds. The reset button is located on the side of the GoFlex Home dock, as shown in Figure 1 on page 7.
Caution: Don’t hold the Reset button longer than 5 seconds. Holding down the Reset button for 10 seconds erases all your custom GoFlex Home settings (see page 71). The white drive light blinks to show that GoFlex Home is shutting down. When shutdown is complete, both lights turn off.
3. Press the Power button to restart GoFlex Home if the device doesn’t restart on its own.
4. On your computer, open a Web browser (such as Explorer or Safari) and enter the GoFlex Home IP address in this format:
http://GoFlexHomeIPaddress/ For example: http://192.168.0.12/
To find the IP address of GoFlex Home on a computer running the Windows operating system, find GoFlex Home in the list of Network devices and check its Properties.
09-19-2013 11:07 PM
Thanks for the advice. I was hesitant to follow the same (pressing the reset hole on dock) which was written in the manual, fearing that it would reset LAN settings. I was searching for a software alternative for reset; could not find one.
At the end, I followed exactly the same instructions advised by you. I worked perfectly. Thanks for the timely help.