04-07-2012 09:01 AM
When I try to stream MP4 or MOV movies from my GoFlex Home to my iPhone it is fine if I use my own wifi connection, However if I use 3G or a different wifi location other than my own, I get an "Unsupported Video Format" message on the phone.
Why will it only stream the content from my own wifi connection and from nothing else ?
05-17-2012 01:23 AM
You haven't said how you are streaming the video.
Are you streaming using an app (GoFlex Access aka hipserv), opening the file on a network connection, using seagate share in a web browser or over UPnP? Are you using the same method when connected with 3G and when logged on to your own wifi? (I guess that would rule out UPnP)
The GoFlex Access app on my phone often gives the unsupported format message because the app has it's own player that doesn't seem to play very much.
The annoying part is that it doesn't give you the option of downloading the file. For example I have .ogg audio files that I can't play in the hipserv app but since the app doesn't recognise .flac files as media files it doesn't try to play them so they download and I can play them on my phone's own media player.
Goflex Access behaves the same for me whether I am connected over 3G or on my home wifi.
But If I open the files over the network then they play in the device's inbuilt media player with no problems.
08-05-2012 03:04 AM
im having the same problem too
i use seagateshare, iphone & ipad 3G connections to play the mp3 files, im having "unsupported file" it totally fine 3 days ago
but when i play the file using network (wifi) home connection sharing together with my homeflex, everyting was just fine
is there any specific setting at seagateshare that i need to look for ?
please advise me
urgently need help