04-10-2012 06:57 PM - edited 04-10-2012 07:00 PM
It turns out that a file named 'usbstor.inf' is missing from my windows/inf directory. Apparently this is causing the seagate goflex satellite to not be recognized as a USB drive on my Windows 7 x64 Professional installation. This drive was getting recognized when running a VM using Windows XP on the same physical machine, on the same USB port; so i knew it's not a drive error, or a physical hardware error.
I did the following:
step 1 - removing reference to not-recognized drive
connect the goflex - and wait for the device to not get recognized
open 'device manager'
uninstall the not recognized goflex satellite drive
unplug the device from your machine
step 2 - creating the usbstor.inf
copy everything after the '*****' from below in this message into notepad
save the file to your desktop as 'usbstor.inf'
drag this file into your windows/inf directory - windows will ask you for administrator permissions - allow this
step 3 - connect your goflex drive to your machine
to monitor the installation process, click on the balloon that appears in the taskbar -- it will still search first for drivers on Windows Update.
But, after that's done, it will revert to drivers installed on the drive itself.
And, probably because this file now lets windows recognize this drive as a certain type of mass storage device, it will now properly connect to it, install any drivers if necessary, and map the drive to a drive letter...
I used the following google search query:
"seagate usb harddisk not recognized windows 7"
halfway down the page is the post about the usbstor.inf.
Moderator, please use this info for anyone else who has issues getting the drive connected to their machines. I don't want to cross-post into any of the other forums - i hope you can make this a sticky or something.
08-08-2012 12:13 PM
I registered to say thank you!
Your solution solves my problem perfectly. I got the not-recognizing problem on my new Backup Plus 1TB. It appears in my other computer but not on my desktop. So I figure it is not a hardware problem. None of the Seagate's troubleshooting works. Neither do the tons of posts.
Until I read your post. Thank you! Hope other people read this earlier to save a good lot of time trying.
08-27-2013 07:14 PM
Dear therealroland, I also registered just to thank you. The knowledge that you shared was most helpful. I was unable to find the solution despite trying for the last so many days. Thanks a lot for the sharing !!