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solution to drive not recognized under windows 7
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04-10-2012 06:57 PM - edited 04-10-2012 07:00 PM
Finally...
It turns out that a file named 'usbstor.inf' is missing from my windows/inf directory. Apparently this is causing the seagate goflex satellite to not be recognized as a USB drive on my Windows 7 x64 Professional installation. This drive was getting recognized when running a VM using Windows XP on the same physical machine, on the same USB port; so i knew it's not a drive error, or a physical hardware error.
I did the following:
step 1 - removing reference to not-recognized drive
connect the goflex - and wait for the device to not get recognized
open 'device manager'
uninstall the not recognized goflex satellite drive
unplug the device from your machine
step 2 - creating the usbstor.inf
open notepad
copy everything after the '*****' from below in this message into notepad
save the file to your desktop as 'usbstor.inf'
drag this file into your windows/inf directory - windows will ask you for administrator permissions - allow this
step 3 - connect your goflex drive to your machine
to monitor the installation process, click on the balloon that appears in the taskbar -- it will still search first for drivers on Windows Update.
But, after that's done, it will revert to drivers installed on the drive itself.
And, probably because this file now lets windows recognize this drive as a certain type of mass storage device, it will now properly connect to it, install any drivers if necessary, and map the drive to a drive letter...
*****
[Version]
Signature="$CHICAGO$"
Class=USB
ClassGUID={36FC9E60-C465-11CF-8056-444553540000}
provider=%MSFT%
LayoutFile=LAYOUT.INF
DriverVer=07/01/2001,5.1.2600.0
[ControlFlags]
ExcludeFromSelect = *
[Manufacturer]
; sorted by VID
%Generic.Mfg%=Generic
%Mitsumi.Mfg%=Mitsumi
%HP.Mfg%=HP
%NEC.Mfg%=NEC
%SMSC.Mfg%=SMSC
%IBM.Mfg%=IBM
%IOData.Mfg%=IOData
%FujiFilm.Mfg%=FujiFilm
%ScanLogic.Mfg%=ScanLogic
%Panasonic.Mfg%=Panasonic
%SCM.Mfg%=SCM
%Sony.Mfg%=Sony
%YEData.Mfg%=YEData
%Iomega.Mfg%=Iomega
%LaCie.Mfg%=LaCie
%TEAC.Mfg%=TEAC
%Hagiwara.Mfg%=Hagiwara
%Imation.Mfg%=Imation
%SanDisk.Mfg%=SanDisk
%Casio.Mfg%=Casio
%DioGraphy.Mfg%=DioGraphy
%M-Sys.Mfg%=M-Sys
%Addonics.Mfg%=Addonics
%OnSpec.Mfg%=OnSpec
[Generic]
%GenericBulkOnly.DeviceDesc%=USBSTOR_BULK, USB\Class_08&SubClass_02&Prot_50
%GenericBulkOnly.DeviceDesc%=USBSTOR_BULK, USB\Class_08&SubClass_05&Prot_50
%GenericBulkOnly.DeviceDesc%=USBSTOR_BULK, USB\Class_08&SubClass_06&Prot_50
[Mitsumi]
%USB\VID_03EE&PID_0000.DeviceDesc%=USBSTOR_CBI, USB\VID_03EE&PID_0000
%USB\VID_03EE&PID_6901.DeviceDesc%=USBSTOR_CBI, USB\VID_03EE&PID_6901
[HP]
%USB\VID_03F0&PID_0107.DeviceDesc%=USBSTOR_BULK, USB\VID_03F0&PID_0107
%USB\VID_03F0&PID_2001.DeviceDesc%=USBSTOR_CBI, USB\VID_03F0&PID_2001
%USB\VID_03F0&PID_4002.DeviceDesc%=USBSTOR_BULK, USB\VID_03F0&PID_4002
%USB\VID_03F0&PID_6102.DeviceDesc%=USBSTOR_BULK, USB\VID_03F0&PID_6102
[NEC]
%USB\VID_0409&PID_002C.DeviceDesc%=USBSTOR_BULK, USB\VID_0409&PID_002C
%USB\VID_0409&PID_0040.DeviceDesc%=USBSTOR_CBI, USB\VID_0409&PID_0040
[SMSC]
%USB\VID_0424&PID_0FDC.DeviceDesc%=USBSTOR_CBI, USB\VID_0424&PID_0FDC
[IBM]
%USB\VID_04B3&PID_4427.DeviceDesc%=USBSTOR_BULK, USB\VID_04B3&PID_4427
[IOData]
%USB\VID_04BB&PID_0301.DeviceDesc%=USBSTOR_CBI, USB\VID_04BB&PID_0301
[FujiFilm]
%USB\VID_04CB&PID_0100.DeviceDesc%=USBSTOR_CBI, USB\VID_04CB&PID_0100
[ScanLogic]
%USB\VID_04CE&PID_0002.DeviceDesc%=USBSTOR_BULK, USB\VID_04CE&PID_0002
[Panasonic]
%USB\VID_04DA&PID_0B01.DeviceDesc%=USBSTOR_CBI, USB\VID_04DA&PID_0B01
%USB\VID_04DA&PID_1B00.DeviceDesc%=USBSTOR_CB, USB\VID_04DA&PID_1B00
%USB\VID_04DA&PID_0B03.DeviceDesc%=USBSTOR_BULK, USB\VID_04DA&PID_0B03
[SCM]
%USB\VID_04E6&PID_0001.DeviceDesc%=USBSTOR_CB, USB\VID_04E6&PID_0001
%USB\VID_04E6&PID_0002.DeviceDesc%=USBSTOR_BULK, USB\VID_04E6&PID_0002
%USB\VID_04E6&PID_000A.DeviceDesc%=USBSTOR_BULK, USB\VID_04E6&PID_000A
%USB\VID_04E6&PID_0101.DeviceDesc%=USBSTOR_BULK, USB\VID_04E6&PID_0101
[Sony]
%USB\VID_054C&PID_0022.DeviceDesc%=USBSTOR_BULK, USB\VID_054C&PID_0022
%USB\VID_054C&PID_0023.DeviceDesc%=USBSTOR_CB, USB\VID_054C&PID_0023
%USB\VID_054C&PID_0024.DeviceDesc%=USBSTOR_CB, USB\VID_054C&PID_0024
%USB\VID_054C&PID_0025.DeviceDesc%=USBSTOR_CB, USB\VID_054C&PID_0025
%USB\VID_054C&PID_002C.DeviceDesc%=USBSTOR_CBI, USB\VID_054C&PID_002C
%USB\VID_054C&PID_0032.DeviceDesc%=USBSTOR_CBI_NR, USB\VID_054C&PID_0032
%USB\VID_054C&PID_0037.DeviceDesc%=USBSTOR_CBI, USB\VID_054C&PID_0037
%USB\VID_054C&PID_0046.DeviceDesc%=USBSTOR_CBI, USB\VID_054C&PID_0046
%USB\VID_054C&PID_004A.DeviceDesc%=USBSTOR_CBI, USB\VID_054C&PID_004A
%USB\VID_054C&PID_0056.DeviceDesc%=USBSTOR_CBI_NR, USB\VID_054C&PID_0056
%USB\VID_054C&PID_0058.DeviceDesc%=USBSTOR_CBI, USB\VID_054C&PID_0058
%USB\VID_054C&PID_0069.DeviceDesc%=USBSTOR_CBI_NR, USB\VID_054C&PID_0069
[YEData]
%USB\VID_057B&PID_0000.DeviceDesc%=USBSTOR_CBI, USB\VID_057B&PID_0000
%USB\VID_057B&PID_0001.DeviceDesc%=USBSTOR_CBI, USB\VID_057B&PID_0001
%USB\VID_057B&PID_0010.DeviceDesc%=USBSTOR_BULK, USB\VID_057B&PID_0010
[Iomega]
%USB\VID_059B&PID_0001.DeviceDesc%=USBSTOR_BULK, USB\VID_059B&PID_0001
%USB\VID_059B&PID_0030.DeviceDesc%=USBSTOR_BULK, USB\VID_059B&PID_0030
%USB\VID_059B&PID_0031.DeviceDesc%=USBSTOR_BULK, USB\VID_059B&PID_0031
%USB\VID_059B&PID_0032.DeviceDesc%=USBSTOR_BULK, USB\VID_059B&PID_0032
%USB\VID_059B&PID_0060.DeviceDesc%=USBSTOR_BULK, USB\VID_059B&PID_0060
[LaCie]
%USB\VID_059F&PID_A601.DeviceDesc%=USBSTOR_CB, USB\VID_059F&PID_A601
%USB\VID_059F&PID_A602.DeviceDesc%=USBSTOR_CB, USB\VID_059F&PID_A602
[TEAC]
%USB\VID_0644&PID_0000.DeviceDesc%=USBSTOR_CBI, USB\VID_0644&PID_0000
%USB\VID_0644&PID_1000.DeviceDesc%=USBSTOR_BULK, USB\VID_0644&PID_1000
[Hagiwara]
%USB\VID_0693&PID_0002.DeviceDesc%=USBSTOR_BULK, USB\VID_0693&PID_0002
%USB\VID_0693&PID_0003.DeviceDesc%=USBSTOR_BULK, USB\VID_0693&PID_0003
%USB\VID_0693&PID_0005.DeviceDesc%=USBSTOR_BULK, USB\VID_0693&PID_0005
%USB\VID_0693&PID_0006.DeviceDesc%=USBSTOR_BULK, USB\VID_0693&PID_0006
%USB\VID_0693&PID_0007&MI_00.DeviceDesc%=USBSTOR_B
%USB\VID_0693&PID_000A.DeviceDesc%=USBSTOR_BULK, USB\VID_0693&PID_000A
[Imation]
%USB\VID_0718&PID_0002.DeviceDesc%=USBSTOR_BULK, USB\VID_0718&PID_0002
%USB\VID_0718&PID_0003&MI_00.DeviceDesc%=USBSTOR_B
[SanDisk]
%USB\VID_0781&PID_0001.DeviceDesc%=USBSTOR_CB, USB\VID_0781&PID_0001
%USB\VID_0781&PID_0002&MI_00.DeviceDesc%=USBSTOR_B
%USB\VID_0781&PID_0100.DeviceDesc%=USBSTOR_CB, USB\VID_0781&PID_0100
[Casio]
%USB\VID_07CF&PID_1001.DeviceDesc%=QV2KUX, USB\VID_07CF&PID_1001
[DioGraphy]
%USB\VID_0892&PID_0101.DeviceDesc%=USBSTOR_BULK, USB\VID_0892&PID_0101
[M-Sys]
%USB\VID_08EC&PID_0010.DeviceDesc%=USBSTOR_BULK, USB\VID_08EC&PID_0010
[Addonics]
%USB\VID_0BF6&PID_1234.DeviceDesc%=USBSTOR_BULK, USB\VID_0BF6&PID_1234
%USB\VID_0BF6&PID_0103.DeviceDesc%=USBSTOR_BULK, USB\VID_0BF6&PID_0103
[OnSpec]
%USB\VID_55AA&PID_0102.DeviceDesc%=USBSTOR_BULK, USB\VID_55AA&PID_0102
%USB\VID_55AA&PID_0103.DeviceDesc%=USBSTOR_BULK, USB\VID_55AA&PID_0103
%USB\VID_55AA&PID_1234.DeviceDesc%=USBSTOR_BULK, USB\VID_55AA&PID_1234
%USB\VID_55AA&PID_B004.DeviceDesc%=USBSTOR_BULK, USB\VID_55AA&PID_B004
%USB\VID_55AA&PID_B200&MI_00.DeviceDesc%=USBSTOR_B
%USB\VID_55AA&PID_B204&MI_00.DeviceDesc%=USBSTOR_B
%USB\VID_55AA&PID_B207&MI_00.DeviceDesc%=USBSTOR_B
[PreCopySection]
HKR,,NoSetupUI,,1
[DestinationDirs]
USBSTOR.CopyList = 10, system32\drivers
QV2KUX.CopyList = 10, system32\drivers
; Bulk-Only Specific Sections
;
[USBSTOR_BULK.NT]
CopyFiles=USBSTOR.CopyList
AddReg=USBSTOR_BULK.AddReg
[USBSTOR_BULK.NT.Services]
Addservice = USBSTOR, 0x00000002, USBSTOR.AddService
; CBI Specific Sections
;
[USBSTOR_CBI.NT]
CopyFiles=USBSTOR.CopyList
AddReg=USBSTOR_CBI.AddReg
[USBSTOR_CBI.NT.Services]
Addservice = USBSTOR, 0x00000002, USBSTOR.AddService
; CB Specific Sections
;
[USBSTOR_CB.NT]
CopyFiles=USBSTOR.CopyList
AddReg=USBSTOR_CB.AddReg
[USBSTOR_CB.NT.Services]
Addservice = USBSTOR, 0x00000002, USBSTOR.AddService
; CBI Non-Removable Specific Sections
;
[USBSTOR_CBI_NR.NT]
CopyFiles=USBSTOR.CopyList
AddReg=USBSTOR_CBI.AddReg,USBSTOR_NR.AddReg
[USBSTOR_CBI_NR.NT.Services]
Addservice = USBSTOR, 0x00000002, USBSTOR.AddService
[USBSTOR_CBI_NR.NT.HW]
DelReg = USBSTOR_CBI_NR.DelReg
[USBSTOR_CBI_NR.DelReg]
HKR,,"LowerFilters"
; QV2KUX specific sections
[QV2KUX.NT]
Needs=USBSTOR_CB.NT
CopyFiles=QV2KUX.CopyList
[QV2KUX_Filter_Reg]
HKR,,"LowerFilters",0x00010000,"QV2KUX"
[QV2KUX.NT.HW]
Addreg=QV2KUX_Filter_Reg
[QV2KUX.NT.Services]
Needs=USBSTOR_CB.NT.Services
Addservice = QV2KUX, , QV2KUX.AddService
[QV2KUX.AddService]
DisplayName = %QV2KUX.SvcDesc%
ServiceType = 1 ; SERVICE_KERNEL_DRIVER
StartType = 3 ; SERVICE_DEMAND_START
ErrorControl = 1 ; SERVICE_ERROR_NORMAL
ServiceBinary = %12%\qv2kux.sys
LoadOrderGroup = PnP Filter
[QV2KUX.CopyList]
qv2kux.sys
; Registry Sections
;
[USBSTOR_BULK.AddReg]
HKR,,DriverFlags,0x00010001,0x00000001
[USBSTOR_CBI.AddReg]
HKR,,DriverFlags,0x00010001,0x00000002
[USBSTOR_CB.AddReg]
HKR,,DriverFlags,0x00010001,0x00000003
[USBSTOR_NR.AddReg]
HKR,,NonRemovable,0x00010001,0x00000001
; Common Sections
;
[USBSTOR.AddService]
DisplayName = %USBSTOR.SvcDesc%
ServiceType = 1
StartType = 3
ErrorControl = 1
ServiceBinary = %12%\USBSTOR.SYS
; Windows 2000 Copy List Section
;
[USBSTOR.CopyList]
USBSTOR.SYS
[Strings]
MSFT="Microsoft"
Generic.Mfg = "Compatible USB storage device"
GenericBulkOnly.DeviceDesc = "USB Mass Storage Device"
Mitsumi.Mfg = "Mitsumi Electronics, Corp."
USB\VID_03EE&PID_0000.DeviceDesc = "Mitsumi USB CD-R/RW Drive"
USB\VID_03EE&PID_6901.DeviceDesc = "Mitsumi USB Floppy"
HP.Mfg = "Hewlett-Packard"
USB\VID_03F0&PID_0107.DeviceDesc = "HP USB CD-Writer Plus"
USB\VID_03F0&PID_2001.DeviceDesc = "HP USB Floppy"
USB\VID_03F0&PID_4002.DeviceDesc = "Hewlett-Packard Digital Camera"
USB\VID_03F0&PID_6102.DeviceDesc = "Hewlett-Packard Digital Camera"
NEC.Mfg = "NEC Systems"
USB\VID_0409&PID_002C.DeviceDesc = "NEC Clik!-USB Drive"
USB\VID_0409&PID_0040.DeviceDesc = "NEC USB Floppy"
SMSC.Mfg = "Standard Microsystems Corporation"
USB\VID_0424&PID_0FDC.DeviceDesc = "SMSC USB Floppy"
IBM.Mfg = "IBM"
USB\VID_04B3&PID_4427.DeviceDesc = "IBM USB CD-ROM Drive"
IOData.Mfg = "I-O Data Device, Inc."
USB\VID_04BB&PID_0301.DeviceDesc = "USB Storage Device"
FujiFilm.Mfg = "FujiFilm"
USB\VID_04CB&PID_0100.DeviceDesc = "FujiFilm FinePix Digital Camera"
ScanLogic.Mfg = "ScanLogic Corporation"
USB\VID_04CE&PID_0002.DeviceDesc = "ScanLogic USB Storage Device"
Panasonic.Mfg = "Panasonic"
USB\VID_04DA&PID_0B01.DeviceDesc = "Panasonic USB CD-R/RW Drive"
USB\VID_04DA&PID_1B00.DeviceDesc = "USB Reader Writer for SD Memory Card"
USB\VID_04DA&PID_0B03.DeviceDesc = "Panasonic USB SuperDisk 240MB"
SCM.Mfg = "SCM Microsystems"
USB\VID_04E6&PID_0001.DeviceDesc = "USB ATAPI Storage Device"
USB\VID_04E6&PID_0002.DeviceDesc = "USB SCSI Storage Device"
USB\VID_04E6&PID_000A.DeviceDesc = "USB CompactFlash Reader"
USB\VID_04E6&PID_0101.DeviceDesc = "USB ATAPI Storage Device"
Sony.Mfg = "Sony Corporation"
USB\VID_054C&PID_0010.DeviceDesc = "Sony Digital Camera"
USB\VID_054C&PID_0022.DeviceDesc = "Sony USB HiFD Drive"
USB\VID_054C&PID_0023.DeviceDesc = "Sony USB CD-R/RW Drive"
USB\VID_054C&PID_0024.DeviceDesc = "Sony Mavica Digital Still Camera"
USB\VID_054C&PID_0025.DeviceDesc = "Sony USB Memory Stick Walkman"
USB\VID_054C&PID_002C.DeviceDesc = "Sony USB Floppy"
USB\VID_054C&PID_0032.DeviceDesc = "Sony Memory Stick Reader/Writer"
USB\VID_054C&PID_0037.DeviceDesc = "Sony MG Memory Stick Reader/Writer"
USB\VID_054C&PID_0046.DeviceDesc = "Sony USB Network Walkman"
USB\VID_054C&PID_004A.DeviceDesc = "Sony USB Memory Stick Hi-Fi System"
USB\VID_054C&PID_0056.DeviceDesc = "Sony MG Memory Stick Reader/Writer"
USB\VID_054C&PID_0058.DeviceDesc = "Sony MG Memory Stick CLIE"
USB\VID_054C&PID_0069.DeviceDesc = "Sony Memory Stick Reader/Writer"
YEData.Mfg = "Y-E Data, Inc."
USB\VID_057B&PID_0000.DeviceDesc = "Y-E Data USB Floppy"
USB\VID_057B&PID_0001.DeviceDesc = "Y-E Data USB Floppy"
USB\VID_057B&PID_0010.DeviceDesc = "Y-E Data USB Memory Stick Reader"
Iomega.Mfg = "Iomega Corporation"
USB\VID_059B&PID_0001.DeviceDesc = "Iomega USB Zip 100"
USB\VID_059B&PID_0030.DeviceDesc = "Iomega USB Zip 250"
USB\VID_059B&PID_0031.DeviceDesc = "Iomega USB Zip 100"
USB\VID_059B&PID_0032.DeviceDesc = "Iomega USB Bus Powered Zip 250"
USB\VID_059B&PID_0060.DeviceDesc = "Iomega USB Click!Dock"
LaCie.Mfg = "LaCie"
USB\VID_059F&PID_A601.DeviceDesc = "LaCie USB Hard Drive"
USB\VID_059F&PID_A602.DeviceDesc = "LaCie USB CD-R/RW Drive"
TEAC.Mfg = "TEAC Corporation"
USB\VID_0644&PID_0000.DeviceDesc = "TEAC USB Floppy"
USB\VID_0644&PID_1000.DeviceDesc = "TEAC USB CD-ROM Drive"
Hagiwara.Mfg = "Hagiwara Sys-Com Co., Ltd."
USB\VID_0693&PID_0002.DeviceDesc = "USB SmartMedia Reader/Writer"
USB\VID_0693&PID_0003.DeviceDesc = "USB CompactFlash Reader/Writer"
USB\VID_0693&PID_0005.DeviceDesc = "USB Dual Slot Reader/Writer"
USB\VID_0693&PID_0006.DeviceDesc = "USB SM PCCard R/W and SPD"
USB\VID_0693&PID_0007&MI_00.DeviceDesc = "FlashGate ME (Authenticated)"
USB\VID_0693&PID_000A.DeviceDesc = "USB SDCard/MMC Reader/Writer"
Imation.Mfg = "Imation Corp."
USB\VID_0718&PID_0002.DeviceDesc = "Imation SuperDisk USB 120MB"
USB\VID_0718&PID_0003&MI_00.DeviceDesc = "Imation SuperDisk USB 120MB (Authenticated)"
SanDisk.Mfg = "SanDisk Corporation"
USB\VID_0781&PID_0001.DeviceDesc = "SanDisk USB ImageMate"
USB\VID_0781&PID_0002&MI_00.DeviceDesc = "SanDisk USB ImageMate (Authenticated)"
USB\VID_0781&PID_0100.DeviceDesc = "SanDisk USB ImageMate Multimedia Card Reader"
Casio.Mfg = "Casio"
USB\VID_07CF&PID_1001.DeviceDesc = "Casio Digital Camera"
QV2KUX.SvcDesc="Casio Digital Camera"
DioGraphy.Mfg = "DioGraphy Inc."
USB\VID_0892&PID_0101.DeviceDesc = "DioGraphy USB Smartdio Reader/Writer"
M-Sys.Mfg = "M-Systems Flash Disk Pioneers Ltd."
USB\VID_08EC&PID_0010.DeviceDesc = "DiskOnKey USB personal storage device"
Addonics.Mfg = "Addonics Technologies"
USB\VID_0BF6&PID_1234.DeviceDesc = "Addonics USB Storage Device"
USB\VID_0BF6&PID_0103.DeviceDesc = "Addonics USB Storage Device"
OnSpec.Mfg = "OnSpec Electronic Inc."
USB\VID_55AA&PID_0015.DeviceDesc = "OnSpec USB Hard Drive"
USB\VID_55AA&PID_0102.DeviceDesc = "USB SuperDisk"
USB\VID_55AA&PID_0103.DeviceDesc = "OnSpec USB IDE Hard Drive"
USB\VID_55AA&PID_1234.DeviceDesc = "OnSpec USB CD-R/RW Drive"
USB\VID_55AA&PID_B004.DeviceDesc = "OnSpec USB MMC/SD Reader/Writer"
USB\VID_55AA&PID_B200&MI_00.DeviceDesc = "OnSpec USB Compact Flash Reader (Authenticated)"
USB\VID_55AA&PID_B204&MI_00.DeviceDesc = "OnSpec USB MMC/ SD Reader (Authenticated)"
USB\VID_55AA&PID_B207&MI_00.DeviceDesc = "OnSpec USB Memory Stick Reader (Authenticated)"
USBSTOR.SvcDesc = "USB Mass Storage Driver"
I used the following google search query:
"seagate usb harddisk not recognized windows 7"
I found this post here: http://social.technet.microsoft.com/Forums/en/w7it
halfway down the page is the post about the usbstor.inf.
Moderator, please use this info for anyone else who has issues getting the drive connected to their machines. I don't want to cross-post into any of the other forums - i hope you can make this a sticky or something.
0
Re: solution to drive not recognized under windows 7
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08-08-2012 12:13 PM
I registered to say thank you!
Your solution solves my problem perfectly. I got the not-recognizing problem on my new Backup Plus 1TB. It appears in my other computer but not on my desktop. So I figure it is not a hardware problem. None of the Seagate's troubleshooting works. Neither do the tons of posts.
Until I read your post. Thank you! Hope other people read this earlier to save a good lot of time trying.
