05-11-2013 11:39 AM - edited 05-11-2013 03:17 PM
This thread also exists here
I will re-direct any readers of the thread above to this thread for future reference.
Hard drive: 2,5" Seagate Momentum XT 500GB, ST95005620AS
Yesterday I was attempting to start Excel and was met with an error saying "There was a problem sending the command to the program" and shortly after that Windows froze completely. I decided to power the laptop off by pressing and holding the power button down until it switched off.
After this I can no longer load Windows. It automatically goes into the recovery console where it fails to resolve any issues. The first time it spend several hours on this. Now it spends a few minutes before failing.
It is not possible to see any previous restore points as the recovery console displays an error when this option is selected.
The only visible part on the drive is the 30MB partition called X:\BOOT
DISKPART can't find any fixed disks
BOOTREC can't find anything at all
I then moved the disk from the laptop to a docking station and connected it to a Windows XP machine.
- I can see the hard drive under Device Manager
- It is not visible under Disk Management
- Seagate Tools can see the hard drive, but the drive fails all tests
- DMDE 2.4.4 constantly throws a WinError 23. Data error (cyclic redundancy check) and shows everything as 00 00 00 00.
LBA0: Disk identifier is 00000000h
MBR Signature (0xAA55): 0000h (zeros here are red)
So my question to you guys is:
How the heck could this happen, and is there anything I can do to rectify this?
Between the initial post on Tom's and this post I stumbled over the BSY bug which seems to cause a behavior similar to mine. Can anyone help me confirm whether this is actual a firmware bug and from there point me in a direction on how to solve this.
Thank you very much.
Added hard drive info to subject
The drive has an anti theft password assigned to it (From Dell BIOS), which is requried before allowing the PC to boot on it. Can this be the reason why I can't see it under disk management?
Ok, I threw the disk back into the Dell laptop, removed the security password, reconnected it to the dock and viola. I can now see all my files and browse it as a normal disk. So at least I have all my data back :-)
Now to the challenge on how I can get Windows to recognize that there is a OS present so it will boot. It will no longer go to the recovery console but just displays the "No Operating System found. Press F1 reboot"
I managed to get all my data, but the drive is gone. It isn't even possible to do a re-install on it and it stills fails all of Seagate Tools test more or less immediately. It is my 2nd Momentum XT 500GB that kicks the can within 2 years, but as the drive is still warranted until AUG 2015 I will RMA it and use this as a good excuse to purchase a SSD instead :-)