06-10-2009 10:59 AM
Hi I have a brand new dell studio xps 13 (1340) and it comes with this hard disk, after some hours using it, i've noticed a 'click' noise that comes (i think) from the hard disk, that clicking noise, when it happens, its in sync with the hd led, so i think its the hard disk. When this clicking noise happen the system is stopped for half second.
I've called dell support, and they make me to run diagnostics tools, etc... and all diagnostics says that the hard disk its ok. but the problem persisted.
Dell sent me a hard disk replacement, but with the new disk (same model and specifications) happens the same, the clicking noise is still there...
Its there any firmware update or something that i could do?
I have windows vista home premium 64bits
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06-10-2009 03:05 PM
Same exact problem on a Dell D630 running Vista Business 32Bit. At first i thought it was just some power management spin down, but it is happening sometimes during the middle of disk access. Click <pause> wine, click </pause> and then all returns to normal. Event logs look clean. It seems to happen more often on battery (maybe exclusively). Seatools comes back clean.
06-24-2009 07:56 AM
I am using a Dell Latitude 830.
The drive I use is the 500GB version of the Momentus 7200.4
Smart reports no problems.
After hours of use, it starts making a CLICK sound followed by a WINE. I noted the frequency by which this happens today.
Notebook is turned on 0900
11:00 First Click>wine sound from HD
14:54 Click wine
14:58 Click wine
14:59 Click wine
14:59 Click wine
15:01 Click wine
15:02 Click wine
15:04 Click wine
15:05 Click wine
15:09 Click wine
15:15 Click wine
15:15 Click wine
15:15 Click wine
15:16 Click wine
15:18 Click wine
15:19 Click wine
15:20 Click wine
15:21 Click wine
Restarting computer, power off/on, out of docking station, power on again after 10 seconds.
16:45 No sound so far.
This means, it must be something not mechanical right?
I have asked to RMA it, but I would rather not if I can avoid it.
Would be great if some wise seagate personal had some suggestions.
- Nice IT dude from Denmark
06-25-2009 07:06 PM
After experiencing the problem pretty much constantly on and off since the last post and doing some reading on the forums it makes sense that it might be the G-Force sensor detecting that there is some impending/in process fall. Anyone know how i could verify this? Is the sensor in the drive itself?
I am going to keep an eye on it and see if orentation makes any difference as some others on the forums stated. I am close to RMA teritory as i guess it could be a hardware issue. However, the first post in this thread doesn't give much hope to a simple swap of the drive fixing the issue.
06-25-2009 07:40 PM
Well i've received today anooother hard disk replacement from dell (my 2nd replacement), same model, same specifications.
6 hours running up to now, and no clicking sound, I hope not to hear that clicking sound again....
i will let you know, if it happens again...
I think you should call for a replacement, and see what happens...
06-29-2009 01:16 AM
I am going ahead with the RMA here also.
However, yesterday, in preparation for the RMA I switched the drive to an outside USB enclosure. Put in this enclosure, I heard none of the annoying sounds.
I am going to test it again later today, but this makes me wonder, if this might be heat related. Afterall, the notebook gets quite warm, and it would also align itself with the fact that it usually takes 2-3 hours from first boot till the CLICK WINE sound. Right now, the replacement Fujitsu drive is 46C hot, measured with HD Tune.
Also, I tried adjusting the BIOS setting with accustic management. Tried the Bypass, Quiet and Performance options. The performance option made the drive click ALL the time, but in a different way without the wine. Bypass was what I started out with. Quiet is a BIT better, but still there are CLICK WINE sounds, sometimes more than others.
Anyways, I am thinking, that the drive reacts to the heat. This might be because it is produced slightly outside specifications maybe. According to the product sheet it should operate correctly even at 60 C.
07-01-2009 01:11 PM
Apple is putting these drives as options in their new MacBookPros, and many buyers are experiencing the same problem:
07-01-2009 01:39 PM
oh! I cant beleive that apple's macbook pros has the same problems!
I think that seagate has released a bunch of HD's with this issue, that explains why the replacement of my first disk has the same problem, and the second replacement works ok.
07-09-2009 08:38 AM
Sorry, It isn't a solution!
It is an other way to don't find a solution with t
I thinks, Seagate will realise a firmware to solve
I have a new MacBook Pro 15" (Mid 2009) with a Seagate 500GB/72
07-09-2009 08:45 AM
yes, you are right, it isn't a solution.... but was the only solution for my problem :/ (dell replaced my hd without charge...)
seagate must release a firmware (if there is a possibility that a firmware fix this issue)... or change the defective drives without cost and charge...
apple must change your hd if you have this issue, call them!