Legacy Network Products

[soup]

Hi TRoss,

                Please don’t take this as flaming, it’s meant as an enquiry. I see you are listed as a “Seagate Employee”. You have replied to two posts since I made mine called “Can't Delete FOLDERS on MSS II (1TB)”. By virtue of the fact that you’ve offered no advice to my issue but obviously made visits to the board, do I take it that Seagate do not have an answer to my problem? Are you in a position to confirm if this is a known issue? Is there another way I should move this forward?

Thanks,

soup

[SalA]

Hi soup,

Thanks for your interest in the Seagate Peer-to-Peer Support Forums.

Please remember that this is an online community where many of the responses come from other users, such as yourself.

The forum is not a replacement for Customer Service. Seagate representative do from time to time come to lend a hand answering posts. If you have immediate needs your best bet is to contact Technical Support directly.

Thanks.

SalA

Message Edited by SalA on 01-09-2008 08:40 AM

[TRoss]

Hi Soup,

Sorry but there is no one "on call" really in the forums since it is supposed to really be Peer to Peer.

I do try to answer in my free time as much as possible.  When I do I tend to try to get to the ones that have sit a few days without answers or push the poster into giving more information so that one of the "peers" can help them. 

If you do require an answer quickly please use chat, email or call Technical Support directly. That way you are sure to get a fast answer within your time limits.

Again sorry for the misunderstanding.

[soup]

Thanks for replying (both). I believe the power of the collective input in forums can be a superb resource but I was trying to get a handle on the implication of the involvement of “Seagate employees “within the forums. Time wasn’t of the essence really. I was trying to establish if “no reply” meant “no known resolve”; I now understand this is not case. It would appear that Seagate don’t actually allocate somebody’s working hours to forum and therefore I thank you very much for giving your free time and the skills it brings with it. Sorry the original post sounded blunt, I tried to reword it but it was still as bad hence the opening line I added.

Thanks Again,

soup