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Visitor
Judy9
Posts: 1
Registered: ‎11-28-2007
0

Backup didn't work

Hello,
 
i use a Maxtor Shared Storage II 500 GB and connected a Maxtor OneTouch III 500 GB to it for backup our office-data's who are stored on the MSS-II.
 
The first backup started 2007-10-09 04:00. But since 2007-11-15, no daily backup is done.
 
I've checked every parameters, but they are set correctly. Also the time is ok. And the external backup-HDD is nearly empty. So i can find no matter, why the backup isn't working.
 
Please, help.
Seagate Network Specialist
RAsg
Posts: 353
Registered: ‎11-09-2007
0

Re: Backup didn't work

Hello,
Use the Advanced Settings web page.  Click Shared Folder Backup and then Backup.  Select the Backup Set and click Back Up Now.  If the manual backup works then delete the original Backup Set and create a new one. Schedule the new Backup Set to start in about 5 minutes based on the time in the System Tray.  Wait the 5-6 minutes and see if the backup runs.  If it runs then delete that set and create a another new backup set and schedule it to run at the correct time then check the results the next day.
Regards,
HL
Visitor
HL
Posts: 1
Registered: ‎03-18-2008
0

Re: Backup didn't work

I also have a Maxtor III one touch, it will back up manually, but will not backup automatically.  Every setting I have available is correct.  I can not find an advanced settings web page. Will you please direct me to it.
Visitor
thirty5tech
Posts: 7
Registered: ‎03-10-2008
0

Re: Backup didn't work

do you have windows Task Scheduler service disable ? if you do, then is a probably a good reason why is not working propertly for you,

mike
thirty5tech.com
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Mike
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Visitor
littlebuggers
Posts: 3
Registered: ‎05-10-2008
0

Re: Backup didn't work

Hi,

I had the same problem,

I set my MSSII to back up my windows XP computer daily, the Maxtor tray always showed it’s green “M” icon with a “backup complete!” tag,

But when I went into the Maxtor drive none of the files had been backed up since the first manual run!

So I went into the back-up log saved at   “C:\Users\All Users\Maxtor\MSS\log” and found that it said “Destination is not accessible” under the date of every single back-up.

I did find the problem and solution that worked for me, Try it and see if it solves your problem:

 

-You must be logged into your Maxtor network account before the scheduled backup is to start for the backup to succeed.

Click on the Maxtor icon under My Computer, It should ask for your network username and password, enter it and it should come up with the Maxtor folder,

Now run your back-up and it should succeed!

-If you want your computer to log into the network drive automatically on start-up you need to do this:

1. Create a new text document on your desktop and open it.

2. Paste this text into it:

net use <drive>: "\\<maxtor name>\<account name>" <account password> /USER:"<account username>"

So if I fill this in to my one it looks like this:

net use Z: "\\MAXTOR\john" johnpassword /USER:"OFFICE\john"

You must get this text correct with the correct paths and user-names and passwords for it to work.

3. Re-name the text file to MAXTOR.bat (change the .txt to .bat when “show known file type extensions” is un-ticked under windows folder options)

4. Drag this new file into the Start menu, all programs, start-up folder.

This should now log into the network drive on start-up and automatic back-ups should work (check “C:\Users\All Users\Maxtor\MSS\log” to confirm.

Good luck.