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Cannot delete files and accounts on Maxtor Shared Storage II 1TB

I have a Maxtor Shared Storage II 1TB NAS drive.

 

I want to delete all the files on it and delete all the accounts on it and start over fresh.

 

No matter what I try, the old files linger on.

 

1. I tried to delete the files from the mounted Windows drive (z:smileyhappy:, but some of the files have read-only attributes and won't let me delete them.  Even those files that appear to get deleted, reappear when I hit F5 to refresh the folder.

2. I tried deleting from the Web interface (Shared Folders Management->Delete, Suspend or Re-activate Shared Folders).  The Web interface reports that the files are deleted.  But when I mount the drive on WIndows again, I can still see the files.

3. I tried deleting the account from the Web interface.  But if I create a new account with the same name, I can see the old files again.

4. I tried resetting the device from the tiny button in the back.  But this only resets the admin password, the device name and the Windows Workgroup.

 

Does anybody know how to force a full erase of all the contents of the drive?

 

Thanks for any help you can give me.

Gigabyte
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Posts: 236
Registered: ‎06-25-2009

Re: Cannot delete files and accounts on Maxtor Shared Storage II 1TB

You have to login in as "administrator", not some user with administor property.  Then, mount the drive.  Now you have to right click the directory that you have trouble deleting files, click the properties->security->advanced.  In the dialog, give set the user you want to be the owner of the directory.  Log back in as the user, now you can delete the files as well as the directory.  Once you deleted all the files and the directory, this will solve the problem 2,3,and 4.
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Re: Cannot delete files and accounts on Maxtor Shared Storage II 1TB

Thanks for the tip.  But there is only one account on my PC (mine).  The PC boots up and goes straight to my account.  When I try to switch users (Start->Log Off...) I get only one option to log in (my account name).  If I try to administer the number of users on the PC, I see 2 user accounts, mine and "Guest."  Next to my account name it says "Computer Administrator."

 

How can I change the owner of the mounted drive?

 

Isn't there any way to log into the Maxtor SSII as root or admin or superuser and force a delete of all the files?

 

Thanks,

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Gigabyte
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Posts: 236
Registered: ‎06-25-2009

Re: Cannot delete files and accounts on Maxtor Shared Storage II 1TB

Find the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\SpecialAccounts\UserList

 

Double-click the Administrator key in the right pane, if it does note exist, create one,  set 1 in the “Value data” box.

 

Now you can set password for administrator, then login as administrator.

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OMNIpotus
Posts: 1
Registered: ‎10-21-2009

Re: Cannot delete files and accounts on Maxtor Shared Storage II 1TB

For wimpy Vista users like me, this webpage gives good info on how to enable the administrator account if it happens to be "hidden" on your system, as it was on mine.

 

http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-windows-vist... 

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Re: Cannot delete files and accounts on Maxtor Shared Storage II 1TB

Thanks for the tip.

I was able to create an administrator account and log in as administrator.

I mounted the MSSII drive.

 

But on the mounted Windows folders I do not see a way to change ownership of the folders.  The folder Properties menu item simply shows the disk space and creation/access information for the files and folders.

 

I tried to change the drive from "linear" to mirrored RAID format, which warned me that all data on the drive would be erased.  Then I changed back from the RAID to the "linear" format, hoping a double erase would somehow delete all my files.  But sure enough, the old files are still there and the old accounts still linger on.

 

When I go to the web-based admin tool and list all user accounts, the drive reports there are no user accounts.  But when I try to mount a drive from the PC client software, I see all the old accounts (that I have deleted earlier).  Even the "Simple View" option in the PC client software shows all the old accounts and disk space being occupied by each of them.

 

Thanks for any help you can give me...

 

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Gigabyte
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Posts: 236
Registered: ‎06-25-2009

Re: Cannot delete files and accounts on Maxtor Shared Storage II 1TB

When you right click the mounted drive, select the menu item called properties.  On properties dialog box, select the security tab at the top.  Then click the advance buttom.
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Re: Cannot delete files and accounts on Maxtor Shared Storage II 1TB

I know what you mean.  But when I right click on the mounted drive and select Properties, I don't see the Security tab.  There is only a General tab which states how much disk space is available on the "Network Drive."

 

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Gigabyte
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Re: Cannot delete files and accounts on Maxtor Shared Storage II 1TB

Which version is your windows?  xp pro, xp home, vista?
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Re: Cannot delete files and accounts on Maxtor Shared Storage II 1TB

I am running Windows XP Media Center Edition 2005 (essentially Windows XP Professional) on a Dell Dimension 8300 3GHz P4 with 2GB RAM.

 

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