Legacy Network Products

[rounsie]

I cannot get web access activated.  I get to the point of it asking me to log into global access.  I enter my user and password and it comes back with "incorrect seagate global access credentials".  I can use my browser and log on no problem.  I have the drive all set up for intranet use and it works fine, just cannot enable web access. I can use the test email,  I have checked my firewall, even turned it off, and still nothing.  I have checked my settings on my router, all ok.  Any help would be appreciated.  Thanks!

[Space1471]

Looks like I am having the same problem. I have not found any helpful information anywhere.

Is there anyone who can help?

[everrest]

Try troubleshooting using this thread.  Also check that you have cookies, Jave and scripting enabled in your browser.  Try a diffrent browser. I use IE & Firefox.

[rounsie]

Thanks. I can get web access but cant get it throught the Maxtor Application. I go thought the Log into local account, but then cant getthrough the next stage of logging into the Seagate Global Access.

[Space1471]

I have the same problem. In the Maxtor Manager / Web Access and Sharing I can enter my local details which then askes for my Username and Password for Seagate Global Access.

I enter my Email and Password that works online at globalaccess.seagate.com ( with no shared folders) but I get the following message

Incorrect seagate global access credentials

Either username or password for your Seageate Global Access account is incorrect or someone has already logged into this loacal account on the central Axis. please try again

[rounsie]

Thats the exact problem. I have tried countless things, but no success.

[EasyUser]

There are two sets of username/password that are required to activate globalaccess:

1) email/password that you generated when you register with seagate.globalaccess

2) username/password that you generated in your Central Axis to allow user to access your drive. NOT the admin user/password.

Once you finished your registration with seagate.globalaccess, bring up your admin console.  Mime is converted from MSSII, I will have to click the blue dot with a "M" in the windows taskbar.  In the console, click the globalacess button/link, you will be asked to enter username and password, put in the second set of username/password, that's it.  Don't put in the username/password that you created when you register with seagate.globalaccess.

EasyUser

Message Edited by EasyUser on 07-02-2009 10:32 AM

[Space1471]

slightly different on the MCA you enter user account first then global access details but dosen't work for me.

[rounsie]

Thanks EasyUser, but I understand that and followed it, but no luck.

Message Edited by rounsie on 07-02-2009 05:27 PM

[GVB]

Same problem here.

I've tried all possible router & firewall settings... no luck.

Is there anyone out there who succesfully managed to get this global access thing to work with the mssii_2_centralaxis firmware upgrade (v3.5.74) ?