The subject item was recently returned for repair or replacement. This is second unit that has failed for me within half a year. The unit was returned with no action taken because someone believed the unit had been tampered with. Here’s the situation. The unit runs quite hot [my experience and noted in product reviews by others] and I placed four small rubber feet on the bottom of the device in an attempt to promote better airflow by convection through the bottom vent slots. Lower temperatures promote a more favorable MTBF. When the unit failed [AGAIN] I removed the feet and sent it back. A small piece of the screw cover warranty sticker adhered to the adhesive of the rubber foot. Photos provided to Seagate for review.
Why would I be compelled to tamper with a unit that has a 5-year warranty and is only several months old? The screw is not even completely uncovered. On the other hand, perhaps the warranty duration doesn’t correlate well with Seagate’s expected reliability of the unit. On that basis, I can see why Seagate is inclined to deny warranty claims for a product that clearly has a large number of field problems. This web users’ forum confirms this!
This product has been a huge waste of time for me. I have greatly diminished confidence in this product as well as Seagate / Maxtor as a company.
Any suggestions on recovering or salvaging useful or reusable parts from this device?
