Legacy Network Products

[RiCKB]

My problem with their software "Maxtor Manager" is that it will not let me backup most anything from my C:\ drive.

The only things I am allowed to backup are: 

      [ ] My Documents

      [ ] Desktop

      [ ]  My Favorites

What about backing up some of the important things in my C:\Program Files\  ???  

No support for this?  And no support to backup any other files at all on my entire C drive!!  

I'm not sure who thought this up.  But it's a horrible idea!  

The solution seems easy enough for them to implement.  

Simply allow to expand the + in front of the C, like it does for the other drives. 

When I click the + it just disapears, instead of showing me the folders and allowing me to select them,

like it does for any other drive except C. 

Maybe this is a bug?  But I hope it will be fixed soon, otherwise all my important files are not really backedup, 

and I bought this hardware for that purpose, and now it won't let me do it. 

Does anyone else have this issue as well?  If so please discuss it here and share your experiences!  

Thanks to all forum members and readers, 

RiCK

[ChrisS]

Hi Rick,

The backup doesn't backup Programs themselves. It also doesn't allow you to select certain folders. C:\Program Files\, C:\Documents and Settings, and C:\Windows. These folders were restricted because they contains system files that the software can have issues with. They also do not typically contain files the user has created themselves.

That being said, you having a seperate, but related issue. You should be able to select other folders from your C: drive. Sometimes it can take a while if there are a lot of folders. Some other things to try:

Make sure you have the latest version of the software. Open Maxtor Manager -> Settings -> Check for software update. It should report 2.60.0050

Run error checking on your c: drive: http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=184611

Let me know if that works or not

-c

[RiCKB]

ChrisS,  I understand that backing up a C:\Program Files\ **** application will not restore registry entries,

however there is times when user created data does lie within these directories, for instant with video games, the save game data, snapshots, addons etc all things added after the game was installed and put there by a user, should be allowed to be backed up. 

I think a much more effective approach for the software, would be simply to warn the user that "Backing up files within your C:\Program Files\ directory likely will not restore your programs to working order, and will likely require the program disc or setup file to reinstall the applications and repair registry entries."  And then allow the user to make their own choice wether to back up files in that directory or not, instead of assuming everyone is too nieve to know any better and just blocking access to it.  

 Thanks,

RiCK

PS:  I scanned my drives and they are all reporting no errors.  I am also using the latest version.  My problem is my games were installed into C:\Program Files\ and the software is blocking access to this folder.

[everrest]

I agree  with you RiCKB when I discovered this.  Seagate probably did this to keep novice used form backing up data they don't need to backup. Solutions:  1. Manually copy the files to a program backup directory on the Axis. 2. Try using Windows Backup or a third party software. 

Maybe Seagate will consider adding an advanced tab that allows power uses access to all directories for backup.

[DonPedro444]

In early May I was asked to implement an automatic backup scheme for the town hall of Wascott Wisconsin. Accounting, tax collection, property assessment, etc. data was stored on individual PC's and not backed up. A disaster waiting to happen. So I did a bit of research (obviously not enough) and from my good experience with Seagate drives, purchased a Maxtor 1TB Central Axis. Many programs (Quickbooks Business, Wisconsins "Market Drive" assessment software, Wisconsin's property tax software default their data into the "Program Files" folder if not pointed elsewhere during installation. The town officials, obviously not being software experts, simply installed the software by clicking "ok" all the way through. And this was a number of years ago. Now I find out that this Central Axis" will not let me select the data folders if they exist in the "Program files" folder What a mess. I have had to write a .bat file to move 10 years of data from "Programs Files" folders up to where this software can see it. Then execute it prior to the automatic Central Axis" backup - and hope it finishes in time. In the short term, although ridiculous, I can live with this. In the longer term I will buy a different backup system that does not have this limitation. Of course that will be at my expense. I'm no longer happy with Seagate. This has been a sorry experience.

[Pearce10]

"These folders were restricted because they contains system files that the software can have issues with. They also do not typically contain files the user has created themselves."

Rick, the Program Files folder certainly does have user-created files - or at least files created by the programs the user is using that need to be backed up.  In my case, all my calendar, card file and memos created by my Palm software.

I'm having other issues with my Central Axis software, so looks like I'm off to 3rd party-land, too.

[EasyUser]

Third party sw is the way to go:

http://forums.seagate.com/stx/board/message?board.id=mss&thread.id=1623

[henry8]

I had the same problem with Palm files. I solved it by changing the palm data directory under Tools/Options to a folder in My Documents.