09-07-2009 07:38 PM
09-30-2009 03:28 PM
I am having the same top light blinking problem. I have seen on forums for other drives that people have opened the drives, installed the physical hard drive into their desktop machines, and with use of some software for mounting Linux drives, managed to get their data copied off.
Could someone with knowledge of how to do this, please post here? There seem to be many of us in the same boat (and of course few of us back up as often as we should!) If this will infact help, there are many of us who can benefit. For those without the technical expertise to do it, we probably have a friend or colleague who can handle it or help us out. But knowing what to do, which software to install and parameters to give it to get it to read the drive, would be invaluable to many of us!
I also ready that linux disc repair utilities might be of use. Which ones, and how are they used?
(for the record, my machine is running windoze XP Pro, not Linux as I would prefer, so I need notes accordingly =)
10-01-2009 07:19 AM
10-01-2009 08:12 AM
EasyUser's suggestion is a very good one. Follow it and you should be recover your all your data.
The one exception is that if you're running raid 0 the data is NOT scattered amongst the two drives, it will be
entirely on one drive or the other. This drive is not a true RAID but rather just two drives being managed in
serial mode. All that means is that you should be able to recover your data by recovering the two drives.
A little more work but if you don't have backup it's worth it.
After it's recovered, buy a different drive ;-) These ones seem to be falling apart left and right.
10-11-2009 04:05 AM
But the problem is that I have the same problem like everyone else so I cant access my disk
Is there a way to find out the raid config without accessing the mss2 disk?
02-05-2011 10:24 AM
Switching out the power supply for a 12V/4.5A I had laying around worked for me. It now blinks 1 green and then 3 amber. But I was able to access the drive and pull all of my data off. Whew!!!
Thanks for the tip about switching out the power supply. It was a life saver!
12-31-2011 04:06 AM
Well I have a similar tale to the others here. My MSS unit is (thankfully) a 500Gb single disk unit with no RAID, so that's one complication saved. Symptoms are as others describe:
I don't believe there is an issue with the actual disk. The unit's fan can be noisy and has been for a while, quietening after a while of being on, but I believe (maybe incorrectly!) that the drive itself is okay. My suspicion is the controller board as it's impossible to communicate with the box. If the controller were okay and the disk bad, I'd expect to be able to communicate and get disk access errors, but I can't even communicate with the box via any means. It simply isn't on the network although the NIC is operating...or at least the NIC connection and data lights are working.
The trigger for this failure was sustained data transfer. I had 'some fun' with the unit a couple of months ago, got it back (can't remember precisely how!), did a firmware update on the unit (only a minor point release) and that seemed to make things better, but prior to this is was always larger/multiple file copies that would cause the unit to go offline. Anyway, all fixed with the firmware update. However, I was then away for a month, came home forgetting about these problems, started to copy over a bunch of photos and bang...the unit failed with me at first thinking it was Windows on the client as I started to get file access errors. Turned out not to be the client, but the MSS back to its bad old behaviour and clearly the firmware update hadn't helped anything much.
So from reading this forum and other pieces I got a replacement 12V5A power source based on some peolpe's experiences, but no luck. Have tried booting with no network connected, but again no luck. Now trying cooling the unit in a freezer (locked in an airtight bag) to see if that might reset any NVM, but I have my doubts. Suspect I am heading towards breaking the unit open, removing the disk, putting into a Win7 machine, loading Ext2 IFS and so mounting the disk, will copy everything off, reformat as NTFS and then simply use as additional internal storage.
I guess reading all this the thing that really strikes me is the total absense of comment/advice/support from Seagate. The only action I've seen from Seagate is to delete/edit some peoples comments, presumably as they were considered too 'colourful' in their post. So if there is anyone from Seagate reading this, just note that the total lack of support or advice from Seagate looks really really bad, as in REALLY bad. It results in this just becoming a user complaint board. Instead of suggestions and fixes from Seagate and other users chipping in success stories, there is no support and no advice from Seagate and moastly nothing but complaints from users stuck with data lost on failed units. So here's a little feedback for the Seagate Marketing Director; the lack of Seagate support in this forum really reflects badly on the company and so it's products. Remember, customers are hard one and easily lost, and the lack of attention to this forum at least in my opinion, is an easy loss of customers. I'd not like to guess the propensity of most posters here to buy Seagate again, whereas a little well placed support and advice could turn this into a superd service.
01-02-2012 01:09 PM
Thanks for sharing your experience with the Maxtor storage unit. I am looking for just such a product but do not have all the knowledge that you seem to have to trouble shoot problems. Seagate must still sell a lot of these in spite of the trouble people seem to have, otherwise why would they ignore the issue?
Switching the power cord seems to be the answer in some instances but it would be very good to solve the problem once and for all.