08-13-2011 09:04 PM
I deployed a new Mirra Sync and Share Personal Server today, registered it and entered the license key.
But the email has not been received, despite my changing the address, resending it multiple times and going into the mailserver to see if it had arrived. It hadn't.
Is the seagate mailserver down or something?
I sent a message to the postmaster at the seagate site to fix their mailserver but I guess I will have to wait for Monday to see if that is resolved.
I also put a ticket in the mirra support site with the same issue. The Mirra is working but I can't access it through the web.
08-15-2011 08:25 AM - edited 08-15-2011 08:26 AM
It seems something is still down in the Seagate.com system, I cannot login.
Well, I might be logged in here but i can't see how. Errors.
Can someone please fix the website?
08-15-2011 01:49 PM
Sorry if this is a basic question, but did you check your spam folder?
08-15-2011 05:08 PM - edited 08-15-2011 05:09 PM
Yes, of course.
I also looked in the mailserver logs to see if an email was arriving and being blocked as spam on the server, and it did not arrive. I can account for all the emails shown in the logs.
Are you sure the emails are being sent? I noticed quite a bit of networn/server trouble this weekend. They fixed at least some since I was able to log in now, whereas yesterday I could not.
08-15-2011 05:34 PM
I created a support case online over the weekend but i can't find it now. The server was having trouble, as I mentioned.
How can I find it?
08-16-2011 08:57 AM
I called in on the phone and the phone rep was able to manually register the account. They were aware the emails are not being sent.
It all works.
I have another unit to register, does that go in the same account or a different one, do I have to go through this again?
08-17-2011 05:42 AM
Steevow - yes, you'll want to call in again in order to make sure everything gets set up properly.
08-17-2011 08:17 AM
You'd think a big company like Seagate would be able to fix the mailserver to keep people from calling in and wasting tech time on that.