04-22-2009 10:38 AM
When I've tried to log in to my globalaccess account a week ago, I received the "The service is currently unavailable. Please try again later" error message and have been logged out (notification email in MSS settings works). Till today problem still persist. Please help! Thanks.
04-22-2009 11:56 AM
Try the following link:
You might also try to clear your cache and make sure cookies are enabled. Maintance is done on Thursday and Sunday nights. I assume your in the USA. Have you tried from another computer or network?
Do you get the error after you enter you password? What OS?
04-23-2009 01:08 AM
Problem still persist: cachce erased, all cookies also. Browser Safari 3.2.1 on Mac OS X 10.5.6. Tried with firefox and opera on different computers, but no progress there.
I've created the new account and it works until has been paired with my MSSII. Then I've received the " service unavailable" error again... (notification emails works).
04-23-2009 06:41 AM - edited 04-23-2009 11:40 AM
Try it from a PC with Internet Explorer. If you share the device with others have one of them try accessing it or a trusted friend or family member in a diffrent location using your logon. This will eliminate an internet issue. Make sure you are not blocking scripts. I'm a Window person. Since this is a Segate generated error they should have a solution if you call tech Support.
Two more things to try.
1. Go to the Admin Web page- System Settings - Web Access and Sharing Status. See what is listed.Folders shared on line will list an email address of who has access,
2. Use caution. Go back to Maxtor Manage and choose Web Access and sharing at the top.
Choose Enable/Disable. Log on with you local ID and password. If it says "Leave Enable" it is currently on. If not Enable it.
Try web access. If it doesn't work. Choose Enable/Disable and Disable it this time and sat "OK"
Now lets Enable and try your new email account. Choose Enable/Disable Logon locally with username and password. Now enter your new Global access email and password choose Enable. Choose visit global access and logon with the email you just entered. Your drive should show up with the new email.
You might need to reboot the unit after the final Enable. You can disable and enable with the old account and see if it will work or use the new email. If you have shares with other you may need to redo the shares.
Hope that helps.
04-24-2009 05:02 AM - edited 04-24-2009 05:21 AM
Thanks for your help.
ad 1 - shared folder has a public access
ad 2 - I have followed your steps, but I got " service unavailable " error in the new account again. After I have transfered remote access to another account the original one allowed me to login (no folder list, of course), but it showed the MSSII in the list and displays free space an hour ago ( before account transfer). Central Axis Manager says: "Web access and sharing is enabled for this Central Axis - You can now access all folders for which you have local access via https://globalaccess.seagate.com" - after remote access have been re-enabled for new account.
04-24-2009 08:40 AM
If your administration email only shows the details, click on the "DONE" button and you should see the folders available to share.
Open the folders and reestablish your shares. Mark this as solved if it works.
05-27-2009 01:04 PM
12-09-2009 09:13 PM
01-16-2013 01:05 PM - edited 01-16-2013 01:06 PM
Same issue for me, does anybody can fix it ?
Please, help us.
Which exact network drive do you have? Please provide me with a part or model number. Thank you.