Momentus XT, Momentus, Momentus Thin, MobileMax, and other notebook drives

[flinder]

I have the same problem with a Seagate ST9500420ASG in my Dell Precision M6300 notebook. There is a "clicking" noise and then (sometimes) a slow down. I really hope there will be a firmware update available soon. I am running Windows 7 RTM Ultimate Edition (64-bit).

[DIDADO]

Almost every Clevo M860tu gaming laptop will be sold with this Seagate product.. But pure performance cannot be maintained with a hiccup (-; ..

Another vote for a firmware update... 

Any reaction please to public..

[sitecr2]

Macbook Pro 2.53 unibody late 2008 early    2009. 4gb ram.

upgraded in june to ST9500420AS, at first no problems but since 10.5.8 it has been growing worse.

up graded to 10.6 and still beachballs (it drops off line. activity monitor shows huge spikes then nothing. loading software takes forever.

really need a fix or i'm back to swapping in my 320gb hard drive and use this one in a side case.

big issue w/all my picks and music. i need this size of a hard drive so i can do vista on the road for govt cac issues.

help? 

[Tharaca]

I had a chat with a Seagate representative today about this issue.

This is what he said to me:
1. This drive doesn't have a firmware,
2. A BIOS update (from your mainboard manufacturer)  is needed to fix the issue(s),
3. Go to shop and exchange for a new disk.

Option 1 seems weird to me and so does option 2...

[Edited in compliance of the community rules and regulations.]

Message Edited by BradC on 09-09-2009 12:25 PM

[Malte]

I read the post for the same drive with the G-Force sensor and there they say that after an exchange of the harddrive they haven't anymore this issue. So the problems can rely on the drive you get. May be someone of you can exchange the drive and tell us if there is the problem again.

[flinder]

IMO, it's not only the drive he received.  We have several Momentus ST9500420AS, different manufacturing dates (non-OEM), all with the very same problem in our Dell and HP machines.

Friedrich

[DevJan]

I have a Dell 1501.. I have just bought ST9500420AS model hdd and I have the same problem... Constantly, It is clicking and freezing for 1 or 2 seconds.. Please update the firmware as soon as possible.. It is very anoying problem.. =(

if you want I can write my serial number.. but I dont check this forum everyday so you should ask me by e-mail..

[Malte]

Ok exchange is no solution, cause all harddrives have the same problem.

 The answer a harddrive has no firmware is nonsense. I think you talked to a person who has no anticipation in hardware. There you need a little bit luck to get the right person.

BIOS update is no solution too, cause we have all different systems with a different BIOS and I had no problems with several other harddrives.

 May be someone from seagate can tell us something about this issue? I thought this is a support forum...

Message Edited by Malte on 09-11-2009 03:34 PM

[Malte L.]

So I posted this issue to the seagate support. I hope to get a answer if they are working on a firmware update or if we have simply send in the drive and get a new back.

[Flavio]

I have been researching the purchase of 500 Gb hard drive to upgrade my MacBook Pro and I came across some technical info which may relate to this problem. It seems that starting a few years back computer manufacturers implemented a G protection in the notebooks (to protect the hard drive in the event of a sudden drop); this particular vendor advises that if one purchases an ST500420ASG - note the "G" at the end of the model number - this particular drive has a built in impact/drop protection system which might clash with the computer G protection. His recommendation is to disable the computer G protection and gives a link to the Apple on how to disable. The link is "http://support.apple.com/kb/HT1934?viewlocale=en_US".

The ........AS drives do not have this G protection built in.

Hope that this might help.

Flavio