06-30-2012 08:39 AM
I'm new to this forum, but have worked with computers almost 40 years as technician.
I have not counted how many times i have read in this forum..
I have used several Momentus XT drives (1gen) without problems, and it was easy to find needed info to solve issues if needed.
Since Microsoft Windows still have 80% of the market, then I thought Seagate was better to inform Windows users how to handle different issues where Momentus XT 750 is a part of the story, since it require much more attention.
I have trouble to understand Seagate sell's items to a market where Windows is marketleader, without help to people which have a Momentus XT 750 and windows issues..
I understand Seagate has a 1 level support to filter out what passes to next level.
But I feel it very hard to proof to those people, when issues in Microsoft OS is mentioned as a part of the reason to contact Seagate,
Sorry sir, this is a Microsoft problem, so we suggest you contact Microsoft, is not any help, it only makes more trouble.
I do not need a guided tour to solve my issue, but stuff to read and links to learn, what is a must, when handling windows issues where Momentus XT 750 is a part of problem.
If a supporter answer like this: Sorry sir, this is a Microsoft problem, so we suggest you contact Microsoft.....
Are Microsoft able to help ??
My experience was NO, endusers are guided to MS Fix-iT online solutions, - http://support.microsoft.com/fixit/ -
and those online tool are not good enough to solve driverproblems, when a Momentus XT 750 causes problems in windows
Any kind of answer like this, Do not make me better to solve any issues including Momentus XT 750,
since I always understand I need to compare my problem to other similar parts, before I take contact to any support.
So when I discover windows issues - and a harddrive are under mistake to be a part in my issue
I compare my result to a similar setup with another hardrive.
This time I spend almost 3 months with more than 3 pcs Momentus XT 750 available, and got many answers like those
Sorry sir, this is a Microsoft problem, so we suggest you contact Microsoft.....
Sorry Seagate, it did not help me, and I really think your support are able to do better in the future.
So I suggest Seagate make a kind of checklist available with known windows issues, and what is needed to solve those issues..
I discovered I needed to Slipstream my original HP Windows 7 Proff rescue kit so I got SP1 included, before I was able to get rid of some of my problems, and it helped me much more when I included drivers from Intel® Rapid Storage Technology.
If information like those was supplied to me, 1 time I did spend time to Call / Write to Seagate support, I would think,
Yes, there are something I need to read about, and afterwards think, those Seagate supporters was helping me..
But with answers like : Sorry sir, this is a Microsoft problem, so we suggest you contact Microsoft.....
my thoughts was = VERY BAD support / Service, I prefer WDC drives in the future..
My case is not solved - but I look forward to get a solution from Seagate support.