02-28-2011 03:14 AM
Latest update: I don't know if it's the drive (but I'm guessing it's something to do with the update process this weekend) or not but I lost my iPhone connectivity to iTunes last night which has never happened before and nothing would fix it on this machine. I tried restoring the iPhone to factory state but iTunes wouldn't recognise the phone and couldn't update it at all. I managed to restore the iPhone using a different Mac and had to re-install iTunes on the MBP to get it to work which it finally did.
I used to love my MBP and was hoping for great things with the Momentus XT. It has improved login times enormously (down to about 10 seconds from over a minute) and some apps are certainly loading quicker but was it really worth all this pain and is there more to come? I think Seagate should either give us a good estimate of when all these problems will be fixed for Mac and Windows users OR offer to replace the drives free of charge with an equivalent that will have at least the capacity of the XT we have or preferably bigger.
I wonder whether the SSD part of the XT and the software that switches stuff from disc to SSD is confusing the OS's. I particularly wonder whether the software that moves stuff fro one to the other is kicking in during an install or restore and is messing up the locations of certain key files which led to the problems I saw.
Come on Seagate, please give us something to look forward to please?
02-28-2011 03:14 AM
I got the same problems like most poeple here. I bought this drive in june 2010 and everything works fine and i enjoyed the perfomance boost. But in the end of october i recognized lags during idle or other status. In this time i was experimentating with windows 7 and thought this could be a driver problem (laptop is build in 2006) or maybe hardware problem, especially RAM. So i tried the old drive (old OS was still existing there) - no probelms occured. Testing hardware..espacially RAM - no problems!
Then i decide to Format the Momentus XT and install WinXP with orignal drivers, all updates and so on... even updated the firmware from SD22 to SD24. But nothing works, the system was still laggy. nearly every 5-10 seconds it freezes for 1-2 seconds.
Result: In late januar i called seagate Support and i got an repair number to change the drive.
The new drive is the third Momentus XT i used in my laptop and all drives has another problem which is best discribed by notkotti. I agree fully with his comment!
After (and before) upgrade to SD24, sounds like my drive is parking its head about once a second, every second. It's not loud, just above my laptop's fan: whirr-click, whirr-click, whirr-click.
The clicking goes away when I turn off the drive's power management: hdparm -B 255 /dev/sda
There are a few SMART error rates that I don't know if they are high or not:
Raw_Read_Error_Rate: 44040238 (increases randomly, average from Power_On_Hours 28.5 errors/second)
Seek_Error_Rate: 5131076 (increases by between 2 and 4 errors/s, average 3.322 errors/s)
Are those normal?
My laptop: ST95005620AS, firmware SD24, Asus G73JW, Windows 7 Home Premium 64bit.
I tried CrystalDiskInfo and hdparm to solve this issue but the best tool for me is HDDquiet, cause our able to put it into the autostart of Windows. But these tools could not be the ultimate solution!
I hope this issue will be mentioned and fixed too soon!!
Lenovo 3000 N100
Core Duo T2400 @ 1,83 Ghz
2 Gb DDR2
Nvidia Gforce 7300go
ST95005620AS delivered in SD23 updated to SD24 (so far no problems with lags but clicking is still there!)
WinXP Pro SP3
your patient user.
02-28-2011 05:28 AM
Some articles about this...
I dont like the "there's not so many user with this problem"-part. If you search out the notwbookreview forums and such, then there's a lot of people with this problems. Fortunately sd24 solved it for most of them, but still, there's a lot of people that have these problems.
And its not just MBP users, check the threads for various ASUS G73**-machines. Many have these problems.
02-28-2011 07:22 AM
Seagate isn't saying much because I think the Momentus XT product line is *dead*. We're high and dry, and this is pessimistic (but I think we are entitled to think this way a bit, maybe this takes it too far), but I'm not holding my breath for SD25 and if it comes out, I'm not sure it will represent a major engineering effort that truly makes this drive the item it was marketed/advertised it was for us.
I think Seagate sees the writing on the wall:
Why would their product be profitable when there are chipset options that do the same thing (and in theory, if Intel offers this, the feature will be well-tested and supported by machine manufacturers as an integral part of the system you purcahse instead of a piece of hardware that may or may not function for you when installed into your system).
High and dry, that's how I feel, Seagate. Please, I don't enjoy this anymore than you do, so let's find a way to make it right so we don't have to go our separate ways!
02-28-2011 08:31 AM - last edited on 02-28-2011 09:17 AM by AlanM
If you don't use Twitter (I think it's kinda lame, but necessary evil in this day and age if you do business in certain loops), sign up and make noise. Publicly talking about this problem is the only way Seagate will address it. Their forums don't count as public in my eyes.
Having our frustrations (and lack of care from Seagate) show up when a user searches Twitter, Twitter "suggests" other Tweets, etc will light a much bigger fire under some executive's rear than a few complains on a board.
Do the same on Facebook: https://www.facebook.com/seagate
(Edited: Please avoid incendiary or political remarks.)
02-28-2011 08:59 AM
I know you are frustated, I am too - seems like the troubleshooting of these issues take forever! But we are indeed working on this. It's a complicated bug that involves not just the drive but the way the OS is interacting with it and it's not across all MacBook systems. We'll be rolling a code for this shortly and I'll let you know when you can download this. We're getting closer to resolving.
02-28-2011 09:05 AM - edited 02-28-2011 09:08 AM
Ok, well, does Seagate have a plan for if this update doesn't fix the issues? Because, frankly, I'm DONE with being a field guinea pig/free beta tester for Seagate. It's been a ridiculous few months.
While the empathy is appreciated and I know this is a complex issue (I, too, am in the IT industry), this is not the kind of quality or cycle time on defect fixing I expect.
Fine, this is a very complex issue. I'll grant that, but then Seagate should have done the *RIGHT THING* and stepped up long ago. A really cool (and pretty cheap solution for Seagate) would have been (and still is) to take these drives back and swap them for a regular drive of our choice. Then, when you guys figure this out (read: get product to way it should have been at launch date), we trade back. That's taking care of your customer, I am still pretty upset that I need to explain that to Seagate.
Telling me "be patient" and "we're having trouble with our homework, it's hard" is not enough. Yeah, this stuff is tough, which is why you're supposedly an industry leader. Industry leaders don't behave this way or treat their customers with lip service, otherwise they don't remain industry leaders for long.
I know you're not in control of the broader Seagate response, so I know you can only do what you're empowered to do. I've asked @AskSeagate to escalate and engage a customer satisfaction executive who perhaps *CAN* understand what I'm getting at here and is empowered to help me and the handful of other people here who are NOT happy with being your free beta testers any longer.
I hope you can empathize with the feeling that being strung along that "there's a fix" coming, two fixes came and went without any improvement, and now being well outside of a return period from the retailer I purchased this from with just more "fix is coming" rhetoric leaves us feeling as we do.
02-28-2011 09:36 AM - edited 02-28-2011 09:50 AM
why the heck you are always writing that just MAC Systems are affected.
This is definitely not the truth!!
Also Windows Systems - like my Acer Aspire 8920 Notebook - are affected by this horrible "freezing" bug and at the moment I am really thinking about talking with my Lawyer how to demand a refund and some kind of compensation!
By the way - As I was writing the sentence above the freaking bug caused 5 (in words FIVE!!!) freezes - THAT IS REALY ANOYING!!!!!
As I wrote some posts before my system worked well for about 4 months and therefore I can't belive that this is just a Firmware bug.
Another hint to find the bug:
The longer my Notebook is running the worse the "freeze" problems get. (HDD Temperature = 44°C)