Ok, well, does Seagate have a plan for if this update doesn't fix the issues? Because, frankly, I'm DONE with being a field guinea pig/free beta tester for Seagate. It's been a ridiculous few months.
While the empathy is appreciated and I know this is a complex issue (I, too, am in the IT industry), this is not the kind of quality or cycle time on defect fixing I expect.
Fine, this is a very complex issue. I'll grant that, but then Seagate should have done the *RIGHT THING* and stepped up long ago. A really cool (and pretty cheap solution for Seagate) would have been (and still is) to take these drives back and swap them for a regular drive of our choice. Then, when you guys figure this out (read: get product to way it should have been at launch date), we trade back. That's taking care of your customer, I am still pretty upset that I need to explain that to Seagate.
Telling me "be patient" and "we're having trouble with our homework, it's hard" is not enough. Yeah, this stuff is tough, which is why you're supposedly an industry leader. Industry leaders don't behave this way or treat their customers with lip service, otherwise they don't remain industry leaders for long.
I know you're not in control of the broader Seagate response, so I know you can only do what you're empowered to do. I've asked @AskSeagate to escalate and engage a customer satisfaction executive who perhaps *CAN* understand what I'm getting at here and is empowered to help me and the handful of other people here who are NOT happy with being your free beta testers any longer.
I hope you can empathize with the feeling that being strung along that "there's a fix" coming, two fixes came and went without any improvement, and now being well outside of a return period from the retailer I purchased this from with just more "fix is coming" rhetoric leaves us feeling as we do.
