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Regular Visitor
falioto
Posts: 3
Registered: ‎01-18-2010
0

Re: ST9500420ASG (Momentus 7200.4) clicking noise

Well my HDD isn't Dell OEM, and I burned the ISO and ran it and it said my HDD didn't need the firmware upgrade, so im assuming Dell will be no help since 1) it isn't they're HDD, and 2) they're firmware told me it doesn't need upgrading. I do want to upgrade, to see if there is any beneficial performance boost, but I definitely do not want to brick this HDD... 
Yottabyte
fzabkar
Posts: 4,689
Registered: ‎01-27-2009
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Re: ST9500420ASG (Momentus 7200.4) clicking noise

[ Edited ]
I can't advise whether an upgrade would be successful, but it would seem to me that if you were to forcibly flash your firmware, you should use the 0004SDM1 version. But that's only a guess based on what I see in the configuration file, and that file appears to be broken ...

In any case, it seems to me that 0001DEM1 firmware must be a Dell OEM version. Isn't that what the "DE" is suggesting? FWIW, there exists a HP OEM firmware version, 0005HPM1. Dell also has DE12 and DE13 firmware versions for the 7200.11 Barracuda drives.

Have you tried using Seagate's warranty validator? It should tell you whether yours is an OEM drive.

Message Edited by fzabkar on 19-01-2010 10:06 AM
Yottabyte
fzabkar
Posts: 4,689
Registered: ‎01-27-2009
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Re: ST9500420ASG (Momentus 7200.4) clicking noise

mkmk73, you say that "the problem of click noise is no longer present".

I presume you are referring to the clicking that is symptomatic of weak read heads or a damaged surface. I believe others may be complaining about the clicking that accompanies a load/unload operation when the drive spins down and goes into standby.

In fact, your SMART report indicates that the drive has recorded 2575 Load Cycles during 54 Power On Hours. That's about one load cycle per minute. At this rate your load cycle count will exceed 200,000 in about 5000 hours. I suggest that it may be a good idea to adjust your power management settings.

As for your concerns re increasing numbers, there is nothing else in your SMART report that is out of the ordinary.

The Raw Read Error Rate value of 188487602 is reporting the number of reads, not the number of errors. The normalised current and worst values of 118 and 100 are good.

This Seagate forum thread discusses the meaning and behaviour of Seagate's Raw Read Error Rate attribute:

http://forums.seagate.com/stx/board/message?board.id=ata_drives&message.id=8700

The Seek Error Rate figure is another counterintuitive attribute. It is actually telling you that the drive has recorded no seek errors in 1101047 seeks.

It is explained here:

http://en.wikipedia.org/wiki/Talk:smileyfrustrated:.M.A.R.T.#Seagate_raw_Seek_Error_Rate_attribute

This Wikipedia article identifies the "unknown" attributes:

http://en.wikipedia.org/wiki/S.M.A.R.T.#Known_ATA_S.M.A.R.T._attributes

Attribute 188 reports Command Timeouts. The figure is best understood when represented in hexadecimal format.

4295032833 = 0x0001 0001 0001

AIUI, the number of timeouts is actually 1 (=0x0001).

Attribute 194 is misreporting the Lifetime Max temperature as 62260. Unfortunately the author doesn't report the raw, uninterpreted value, so we can't analyse it ourselves.

The number for Hardware ECC Recovered matches the Raw Read Error Rate, so that looks like a read count as well.

The Head Flying Hours value of 14130442403879 equates to 0x0cda00000027, which I believe is indicating an actual value of 39 (= 0x0027) hours.

Attributes 241 and 242 report the total number of LBAs (sectors) written and read.

Attribute 254 is reporting 1 Free Fall Event. Maybe you bumped or dropped your laptop?

Kilobyte
mkmk73
Posts: 13
Registered: ‎12-14-2009
0

Re: ST9500420ASG (Momentus 7200.4) clicking noise

[ Edited ]

thanks for response fzabkar,

My previous HD was healthy!


I had the same problems that everyone had with this hd...:


click noise and suspension of operation for a few seconds
(tests were all OK)

 

The programs that had not worked, now no longer crashes,
and no longer hear the click that preceded the block (and then on again)

I would say simply that it works well!

 


I wrote to Seagate (Read here --->  46 ) and now after RMA and replacement HD, i have resolved.


Except, maybe, counters SMART ... :smileywink:

 

Message Edited by mkmk73 on 01-19-2010 11:22 AM
Message Edited by mkmk73 on 01-19-2010 11:22 AM
Visitor
el-bo
Posts: 2
Registered: ‎01-22-2010
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Re: ST9500420ASG (Momentus 7200.4) clicking noise

not sure where i am with all of this

 

i have an older macbook pro and have recently installed the non -g version of this drive....the heads produce just one click and then system stalls ...it's not a constant thing...it's noticeable on the mac side but much worse when gaming in bootcamp 

 

it's only 3 weeks old but i don't think i have the receipt to return it, nor good enough spanish to explain the situation

 

am i to understand that i bought the 'best' drive on the market only to have to settle for a problem that renders this drive useless in comparison to my 3year old 100gig seagate

 

what can i do ??

 

any help would be appreciated

 

thanks 

Regular Visitor
falioto
Posts: 3
Registered: ‎01-18-2010
0

Re: ST9500420ASG (Momentus 7200.4) clicking noise

Yeah, I really dont want to force the issue with firmware, but I am a person who likes updating often and squeezing the most performance from my system. lol. In any case, you are right, my HDD is Dell OEM, I totally forgot that I purchased this HDD from Dell after my laptop. But I dont know how I should contact Dell, if I should call or email, I honestly dont know where to start, or if i should even try. And besides, I think they're answer would be "if our firmware says you dont need an update, then it doesnt need the update." I wish someone has an answer, or has tried it on 0001DEM1 HDD.
Regular Visitor
Namek91
Posts: 2
Registered: ‎02-03-2010
0

Re: ST9500420ASG (Momentus 7200.4) clicking noise

Hi,

I've got Seagate ST9500420AS, SN: 5VJ0LB47, Firmware: 0002SDM1    exhausted from some Dell laptop (I don't know which model, because I bought them (HDD) on the ebay). I have got that same problem - 'clicking' noise. When this happens, I can't for the moment to do anything on the HDD, even though it lasts only a fraction of a second, but it is annoying.

I this moment, HDD is in Acer 4520G laptop. Is it possible to make updates firmware on my notebook? If yes, please provide the link for the update the firmware.

Thanks a lot!

Yottabyte
fzabkar
Posts: 4,689
Registered: ‎01-27-2009
0

Re: ST9500420ASG (Momentus 7200.4) clicking noise

See ...

http://forums.seagate.com/stx/board/message?board.id=ata_drives&message.id=16853#M16853

Visitor
shtrom
Posts: 1
Registered: ‎02-03-2010
0

Re: ST9500420ASG (Momentus 7200.4) clicking noise


fzabkar wrote:
Download either of the Dell firmware upgrades, R250679.exe or R250352.exe.

Burn this bootable ISO image onto a CD-R.

Boot this CD and allow it to run the flash procedure. The first pass may fail, but you should be left at the DOS prompt.

FDLH -m HOLLIDAY -f 0005SDM1.LOD -i ST9320423AS -b -v


 I just did this on my retail ST9320423AS (with R250352.exe). It had a 0002SDM1beforehand. Though the first (automatic) pass failed, I then run the command manually, and it worked like a charm.

 

The disk still works, which is a plus. Not sure about the clicking yet, as it only happens periodically, but I haven't heard anything so far

 

Thanks fzabkar et al.!

Regular Visitor
Namek91
Posts: 2
Registered: ‎02-03-2010
0

Re: ST9500420ASG (Momentus 7200.4) clicking noise

Oh my God... Update the firmware was successful - on my Acer motherboard, using only this Seagate Utility.iso recorded on the disc.

Then I boot the computer from the CD, waited a moment and received a word that everything went successfull.

 

Then I boot the computer from HDD, checked the firmware version in Everest and it's 0005SDM1. Ufff... :smileyvery-happy:

 

 

I'll report if I had still 'clicking' or not on this forum.

 

Thanks a lot :smileywink:.