Momentus XT, Momentus, Momentus Thin, MobileMax, and other notebook drives

[Klok]

Hey,

I was just wondering how many of us got promised a free drive ??

Here is the last email(name has been removed) i got from Joni:

(April 6 at 11:57 am)

You got it!

On Apr 6, 2011 9:54 AM, "Klok" <XXXXX@XXXX.ca> wrote:

Hi Joni,

Sorry for directing this directly to your email, you will find a similar answer in your PM of the Seagate Forum.

First, thank you for the offer, I would accept an other drive from Seagate.
As you you just mention non-hybrid, i would definitively bend towards any ssd (providing it don't take 20 second to initialize itself), but i guess that would be dreaming.

Good luck for solving the few last issues of the disk.

With regards,

Klok (was real name)

PS I'm sure you already have it, but here is my contact information

XXX

XXX

XXX

XXX

>Hello Klok(was real name),
>
>I hear your frustration and I don't blame you at all.  I want you to know there are no politics only me trying to help figure out what is >going on.
>
>I'd like to get you a new drive (non-hybrid) until we get this resolved.  Would you be willing to accept this from Seagate?  I can't offer >this to everyone unfortunately but I think we are on the right path to solving these issues.  I only want to help you through this >frustration.
>Thanks,
>
>Joni

Then i got no reply from further inquiry(2 messages) and still no new drive...

This is not politics but the quieter we are the better they are...

Feel free to post snippet from what you got as message.

Klok

PS. The message didn't come with any confidential clause therefore i think i can post it here

[lemon]

Well you're only 2 weeks from the offer. So since they must register, sign, stamp, sleep, eat, dream and think about how to send it with the mail, I guess you will have your drive in another month or so..... Global companies are like some sort of government. The like bureaucracy a lot!

[Klok]

Hi again,

Just to give you an update, after posting here, obviously Joni start replying to her email.

So from my understanding, I was thinking about receiving an SSD as said above.

Here is a snippet of our email conversation(it is not complete):

(From Joni 4/26/2011)

Klok(was real name),

We do not have SSDs so I'm not sure what you are talking about.  Did you think I offered you an SSD?

Joni Clark | Seagate Technology

Sr. Product Marketing Manager

2011/4/26

klok(was real name) <email>

Thank you for the offer, but I was expecting an SSD of either 200GB or 400GB

size. Also, while I know you're working very hard on making the Adaptive

Memory Algorithm good, I'm sort of convinced that it is not optimized for the

kind of data access I'm making. So even if the new offer is a convincing one,

I'd rather stick with the original offer even if there wasn't much details.

klok(was real name)

-----Original Message-----

From: Joni J Clark [mailto:email]

Sent: Tue 4/26/2011 12:13 PM

To: klok (was real name)

Subject: Re: RE: New Momentus XT Firmware SD25

*I've created a special Return Material Authorization (RMA) for you and a

few others.  This RMA process will give our customer service reps the

ability to exchange your Momentus XT for a 750GB non-hybrid solution for

you.  Additionally, when our 2nd generation Momentus XT comes out we would

like to send one to you.

Would you like to take advantage of this new process?

Joni**

Joni Clark | Seagate Technology

Sr. Product Marketing Manager

After pointing to the e-mail that was sent previously, and a comment about Pulsar drive, conversation continued on phone...

On the phone (from memory), I claimed once again an SSD, to what I get replied that it would be complicated and that i should accept the current offer and that she would see what could be done regarding the SSD. I accepted and also asked when I should get news back from her. The answer was a couple of days.

As you can all guess, I sent back my drive, received the other one and there I am, still no news from her. I did sent her 2 e-mail asking what was going on. But no reply...

I still don't know what to think about this experience. And by looking at the reply people get from customer support (the one claiming that the engineer can not reproduce our bugs or the 7200.11 firmware issue), this is really looking ugly.

Regards,

Klok

[duffer6]

I am so confused by your claims that SeaGate offered you an SSD.  Joni offered you a non-hybrid drive (standard HDD).  I don't see where she offered you a SSD.  I would venture to guess that Joni is very aware of the product offerings from SeaGate and I can't imagine why she would offer you something they don't have.

In my opinion I think you are better off moving on.  I would request a refund for your original purchase price of your XT and move on.  

There is more I could say about what I think is motivating you to react the way you are but I will refrain because that won't help.  I know for a fact Seagate is trying to remedy this issue and trying to make it right for each and every user of the XT products.  

For you I don't think there is a making it right, not now, not ever.

Best of luck in your efforts  but for you, you need to move on.

Please don't flame me on a response I won't reply I was trying to give you some insight into the way your post make you look.

[AlanM]

Thanks duffer6 for your helpful response.,

---

duffer6 wrote:

Joni offered you a non-hybrid drive (standard HDD).  

Correct.  Seagate does not make SSD notebook drives at this time.  Pulsar drives are not notebook drives, by the way.

I would request a refund for your original purchase price of your XT and move on.  

Or you could accept the (in my estimation, pretty generous) offer she already made. Hopefully you don't doubt our intentions, since you already have the drive we offered you in hand as we speak.

[STX_NB · Accepted solution]

Hey Klok,

I'm sorry I don't have SSDs to give away - I think I'd be the most popular person in the world if I could have pulled that off.  But I do think that we have presented a nice alternative for you.    I really wish that we could appease you and I'd like to keep you as a customer.  Please accept our 750GB non-hybrid and later when the next SSHD drives comes out I hope you will accept that as well.  Have a great day.

STX_NB (Joni)

[ivyesq1906]

even though i was disappointed that the 1st generation xt drives had issues (in spite of its amazing speeds compared to a standard hd), i must say in my personal experience with seagate (especially mark and ryan), they have acknowledged issues and are being very accomodating in trying to rectify the situation.  

i also wanted a refund from seagate for my xt, so that i could use that money towards an intel or ocz ssd, but given that we bought the drive from a retailer and not seagate and the obvious negative business implications offering everyone refunds would have, i understand seagate's position. i commend seagate for sending their customers fully functional non-hybrid drives and promising to send the 2nd generation xt when available.  

obviously, most of us bought the xt because we wanted speeds closer to actual ssd, and temporarily moving back to a standard hd is not optimal, but the reality isn't inclined to offer refunds, doesn't make notebook ssds, and even if they did, swapping xt's for 200gb or 400gb ssds is not even close to a fair trade for seagate...    

[Klok]

Hello all,

Today, I received a called from Joni stating what can be read from others in this thread.

So I guess, I'll just try to blame it on my rusty English and misunderstanding(read understanding what I want to understand would be more appropriate, I think)

So basically, I've put back my old 5400 in my laptop and it is working like a charm.(Yes, it's a Seagate)

I'll give credits to Joni for her extreme patience and hard work.

Wishing you all the best luck with the XT.

Klok,

[Arstron]

I gotta say, I really am confused.  It looks like seagate did a lot more then they should have to try to keep you happy, but your still upset becuse you didnt get a by your size comparison a $400-$1000 ssd?  I would have been a very happy customer if I was offered that deal (granted I never asked).

[cfredrickson41]

I am too ready for the gen 2 momentus XT drive to replace my problem prone GEN 1 500GB XT with SD25.  What can I do to achieve this swap.