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majorpain007
Posts: 1
Registered: ‎05-22-2012
0

Seagate ST9500423AS Momentus not responding

Good day, i am indeed disappointed to report that the internal hard drive that was bought with my dell vostro 3500 on 24/10/11 is apparently failing. a few days ago, i was just playing a game on my laptop and all of a sudden it just stuck, i restarted it and it worked until a few minutes in, it stopped again. after i realized that the light that is the signal for the HDD is not blinking. Then after a few more tries it stopped loading totally. the computer stopped coming on totally no lights on the monitor or anything, it comes on every now and again. i am not sure that i am still under warranty but i would like some assistance. can you please advise me as to what steps should be taken to resolve this issue, the computer hasn't been dropped since.
Petabyte
WiseDrive
Posts: 473
Registered: ‎02-09-2011
0

Re: Seagate ST9500423AS Momentus not responding

Since you bought it with the computer presumably from Dell, shouldn't that be your tech support provider?
Regular Visitor
yjasonng
Posts: 6
Registered: ‎06-08-2012
0

Re: Seagate ST9500423AS Momentus not responding

I'm facing this problem in ST9750420AS, but the brand is Acer laptop 8473TG. Seagate think i can work with Acer on this matter. But I'm wondering what's the point to work with ACER if Acer just replace the defective HDD with the new one without recovering data from the defective HDD?

Petabyte
WiseDrive
Posts: 473
Registered: ‎02-09-2011
0

Re: Seagate ST9500423AS Momentus not responding


yjasonng wrote:

I'm facing this problem in ST9750420AS, but the brand is Acer laptop 8473TG. Seagate think i can work with Acer on this matter. But I'm wondering what's the point to work with ACER if Acer just replace the defective HDD with the new one without recovering data from the defective HDD?


If you don't like the rules, buy some other brand and see if you can get different rules more to your liking.
Terabyte
silence711
Posts: 198
Registered: ‎05-21-2012
0

Re: Seagate ST9500423AS Momentus not responding

Test the drive with seatools for DOS (if it's being detected in the BIOS) if it fails any tests, replace the drive.

 

If the drive came with your computer, it is considered "OEM"...when a drive is OEM, it is purchased by the computer manufacturer (dell, HP, etc) and they do their own thing with the drive including firmware. They also take over tech support for the drive and warranty. Seagate will over SOME (keyword: some...) basic support for the drive...usually referring you to seatools or basic troubleshooting...but ultimately you need to go to the OEM to get assistance with a drive that came with your computer. 

To all users: If your data is stored ONLY on an external hard drive, then it is NOT a backup. A BACKUP is having the data stored in TWO or MORE locations. If it is only in ONE location, you don't have a backup at all. If the data is important to you, then have it stored in multiple locations to prevent data loss.